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Supporter timezone: Asia/Kathmandu (GMT+05:45)

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This topic contains 20 replies, has 1 voice.

Last updated by Shekhar Bhandari 4 months, 3 weeks ago.

Assisted by: Shekhar Bhandari.

Author Posts
November 25, 2025 at 4:26 am #17606537

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

To investigate more thoroughly, I recommend sharing a backup of your wp-content folder and your database. You can zip the files and send them to me via Google Drive. With these, I can replicate your site on my local environment and take a closer look at the issue.

I have enabled the private reply for you.

Thanks

November 25, 2025 at 2:25 pm #17608498

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello,

I am able to download the packages. Please keep them as they are for a few days.

Furthermore, I have escalated the issue to our second-tier supporters. I will update you as soon as I receive further feedback from them.

Thank you

November 27, 2025 at 12:31 pm #17614920

jamesP-11

Hi, can you please let me know if there is any update on this? Our client is eager to launch the website soon.
Thanks,
Xigen

November 28, 2025 at 4:47 am #17617115

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hi there,

The issue is still in our 2nd tier queue, and they’re working on it. I’ll let you know as soon as I hear anything more from them.

Thanks

December 4, 2025 at 11:43 am #17633854

jamesP-11

Hi there,

Just checking if there is an update on this or if you know when we can expect an update?

Thanks

December 5, 2025 at 5:36 am #17636768

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hi there,

The issue is escalated to our developers team now, and they’re working on it. I’ll let you know as soon as I hear anything more from them.

Thanks