 Shekhar Bhandari
WPML Supporter since 03/2015
Languages:
English (English )
Timezone:
Asia/Kathmandu (GMT+05:45)
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Hello there,
To investigate more thoroughly, I recommend sharing a backup of your wp-content folder and your database. You can zip the files and send them to me via Google Drive. With these, I can replicate your site on my local environment and take a closer look at the issue.
I have enabled the private reply for you.
Thanks
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 Shekhar Bhandari
WPML Supporter since 03/2015
Languages:
English (English )
Timezone:
Asia/Kathmandu (GMT+05:45)
|
Hello,
I am able to download the packages. Please keep them as they are for a few days.
Furthermore, I have escalated the issue to our second-tier supporters. I will update you as soon as I receive further feedback from them.
Thank you
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 jamesP-11
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Hi, can you please let me know if there is any update on this? Our client is eager to launch the website soon.
Thanks,
Xigen
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 Shekhar Bhandari
WPML Supporter since 03/2015
Languages:
English (English )
Timezone:
Asia/Kathmandu (GMT+05:45)
|
Hi there,
The issue is still in our 2nd tier queue, and they’re working on it. I’ll let you know as soon as I hear anything more from them.
Thanks
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 jamesP-11
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Hi there,
Just checking if there is an update on this or if you know when we can expect an update?
Thanks
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 Shekhar Bhandari
WPML Supporter since 03/2015
Languages:
English (English )
Timezone:
Asia/Kathmandu (GMT+05:45)
|
Hi there,
The issue is escalated to our developers team now, and they’re working on it. I’ll let you know as soon as I hear anything more from them.
Thanks
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