The menu popup doesn't work as it should when the language is switched to French and Italian

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Supporter timezone: Asia/Jerusalem (GMT+03:00)

This topic contains 2 replies, has 1 voice.

Last updated by Itamar 3 weeks, 3 days ago.

Assisted by: Itamar.

Author	Posts
July 30, 2025 at 12:05 pm #17281982
rogerT-10	Background of the issue: I am trying to ensure that the mobile popup menu works correctly on tablet and mobile views when switching languages to French and Italian. The default language, German, works fine. I have checked translations, popup templates, and tested on my local installation. I also deactivated all plugins except Elementor and WPML, but the issue persists. The theme in use is Hello Elementor. Link to a page where the issue can be seen: hidden link. Also, in Elementor editor view everything work fine when the language is changed to French or Italian. Symptoms: The menu popup doesn't work as it should when the language is switched to French and Italian. Questions: Why does the mobile popup menu not work correctly when switching to French and Italian? What steps can I take to resolve the issue with the popup menu in different languages?
August 1, 2025 at 9:58 am #17287765
rogerT-10	I made a video about the issue, maybe it will be easier for you to understand: hidden link
August 3, 2025 at 3:19 pm #17290998
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, I'll continue to help you with this issue. Thanks for the video! I can see the problem on the mobile view of your site. In French, the arrow down icon is not showing, but when pushing the sub menu, it does show. In Italian, the icon does not show, and no sub-menu is shown when pushing the parent item. I can also see that the following HTML element is missing in French and Italian. <span class="sub-arrow"><i class="fas fa-caret-down"></i></span> Please see the attached screenshots. This is to show the arrow-down icon. But we can see that in French it is not preventing the sub-menu from showing when pushing "Produits" for example. I suggest that you carefully check the Elementor template for the menu and see if it is updated in Italian and French. I also recommend that you re-save the French and Italian WP Menus and check if this resolves the issue. ** Important! Please make a full site backup (files and DB) before you proceed with those steps Otherwise, we were expecting access to a staging site or a copy of your site to investigate this issue. Are you able to provide one of these? If so, then please share with us the access to the staging site or the package. For this, I'm enabling a private message for the following reply. If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT** - - Please backup the site files and database before providing us access. -- -- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.-- Regards, Itamar.

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