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Thanks for your patience. I regret any inconvenience caused, but to proceed with troubleshooting, I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.

To guide you further, please adhere to these instructions:

1. View the Duplicator instructions video: hidden link

2. Consult WPML's instructions on providing supporters with a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/

3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files.

Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large.

Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.

Thanks for your reply. I need a copy of your Website. Can I have your permission to create a copy of the site? I will install a plugin and I will generate it from there.

Thanks for your patience. I've escalated this to our 2nd Tier Support and I will come back to you once I've feedback.

Thanks for your patience. This is a known issue and our 2nd Tier Support is still working on a fix. I will come back to you once I've feedback.

Thanks for your reply. You can do this by adding your colleague to your account https://wpml.org/announcements/2020/09/add-other-people-to-your-wpml-cms-or-agency-account/ . I hope it helps.