Background of the issue:
I am trying to use the auto translate feature and the pay as you go option on my website. However, after a few hours, I encountered issues.
Symptoms:
I am unable to access the pay as you go section to check my credits. Things aren't properly showing up, and there are errors everywhere.
Questions:
Why can't I access the pay as you go section?
What is causing the errors and display issues on my website?
Thanks for contacting us. I'm Kor and I'm already handling your other issue here https://wpml.org/forums/topic/cant-the-plugin-take-50-of-resources-when-translating-the-ram-and-cpu-usage-is-full/ . Both could be related and I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
