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[Resolved] Transfer credits and site to different URL

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client faced two issues: firstly, after removing the developer mode, it still appeared as a developer's site. Secondly, due to the premature deletion of the previous site, the client was unable to transfer credits to the new URL.
Solution:
1. We advised the client to re-register WPML after changing the domain or domain provider by following these steps:
- Visit https://wpml.org/de/account/websites/
- Remove the old site URL from the list.
- Re-enter the new site URL to generate a new site key.
- Click on "Show key" and copy it.
- Enter the key under Plugins > Add New > Commercial (tab) to re-register WPML. If WPML is still registered, it should be unregistered first.
- Verify at WPML > Support > Installer Support that the site is registered correctly by clicking "Check now".
2. Once the client completed the re-registration, we manually assigned the available credits to the new site.

If this solution does not resolve your issue or seems outdated, or if it's not applicable to your case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if further assistance is needed. Visit our support forum at WPML Support Forum.

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This topic contains 3 replies, has 1 voice.

Last updated by Noman 2 months, 2 weeks ago.

Assisted by: Noman.

Author Posts
December 12, 2025 at 4:56 pm #17660282

daveT-8

I have 2 problems with the transfer of my site. First of all i removed the developers mode, yet it still shows on my site as a developers site. The second problem is that my previous site got deleted to soon, so i was not able to move credits to the new URL, is there another way i can do this?
December 12, 2025 at 10:42 pm #17660859

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

On our translation system, I can still only see:
hidden link

The site still has 6244 credits available, which we will be able to assign manually to your new site once it appears on the system.

---

WPML must be re-registered after every website migration or after changing the domain or domain provider.

1) Go to https://wpml.org/de/account/websites/

2) Delete the old site URL from the list.

3) Now enter the site URL again. This will create a new site key.

4) Click on "Show key" and copy it.

5) Enter the key under Plugins > Add New > Commercial (tab) to re-register WPML. If WPML is still registered here, unregister it first.

Verify at WPML > Support > Installer Support that the site is registered correclty by clicking "Check now".

Drop us a comment once you have completed this task, so that we can manually assign the credits for you.

Best regards
Andreas
December 15, 2025 at 2:50 pm #17664806

daveT-8

I re-registered the site, and now its working again. Thank you for the support! Im pretty sure it also re-assigned my credits to the new site already.
December 15, 2025 at 5:08 pm #17665459

Noman

Hi,

Thank you for contacting WPML Support. Thanks for the update. I’m glad to hear the site is working correctly now.

I’ve checked on our system and the 8000 more credits are correctly assigned to this site: hidden link, so no further action is needed. If you notice anything unusual or need help with anything else, feel free to reach out and we would be happy to help.

Thank you