Unable to select users as translation manager

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Tagged: Exception

This topic contains 5 replies, has 0 voices.

Last updated by Paola Mendiburu 1 week, 4 days ago.

Assisted by: Paola Mendiburu.

Author	Posts
June 10, 2025 at 1:48 pm
Ralph Klerk	Background of the issue: I am trying to make a user a translation manager as described at https://wpml.org/documentation/support/wpml-admin-capabilities/ but no users appear in the dropdown. I tested with the health check and troubleshooting plugin, only the newest WPML and 2025 theme enabled. It seems to be working much better on sites using older WPML. Symptoms: No users appear in the dropdown when trying to select a translation manager. Questions: Why are no users appearing in the dropdown to select a translation manager?
June 10, 2025 at 2:21 pm
June 11, 2025 at 2:41 pm #17126784
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	The issue occurs with users who do not have a first and last name set. I added a first and last name to a user on the test site, and now the search displays the user correctly. Please try adding a first and last name to your users and let me know if that resolves the issue on your end.
June 12, 2025 at 10:32 am #17129572
Ralph Klerk	Sorry, still no results on our website
June 13, 2025 at 1:49 pm #17133764
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	Hi there! Search by name. I have searched and appears. Please see the image attached.
June 16, 2025 at 1:14 pm #17138897
Ralph Klerk	Did you change anything? Because it is working fine in Chrome now, we get near-instant results when searching. In Firefox it takes about 10 seconds for the results to show up, but I guess that's better than no results.
June 17, 2025 at 7:41 am #17141089
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	I didn´t touch anything.