Background of the issue:
I am experiencing an issue that has been mentioned on your support forum: https://wpml.org/forums/topic/the-website-is-under-heavy-load-queue-full-again/. This occurs when the translator is not waiting for the translation to save and translates multiple products in different browser tabs. Ihave contacted our server support team and they mentioned nothing is comming from their side and that the issue is comming from WPML service.
Symptoms:
The message 'Website is under heavy load' appears when translating WooCommerce products.
Questions:
Is translating multiple products in different browser tabs causing the 'Website is under heavy load' message? Is something else causing the issue?
The question is what HTML tags are available in the new WPML translation editor. I made the same question 2 days ago via chat and I got the answer that only the basic tags are available like strong, a, etc. Yesterday I got the response that avery tag is available. What is the correct answer? Which HTML tags are available?
Also I asked about changing to WordPress editor for all products. I got the answer that if I do that I will lose all the translations. Is this correct?
When using the advanced translation editor we have taken in consideration HTML tags and it should support them, do you have a specific HTML tag in mind that is not working?
When you are using the advanced translation editor you are using the Cloud to store and deliver the translations.
What will happen is that at first the translations will continue BUT the moment you make an edit to the defaut language, you will now be prompted to start translation using the WP Editor.
WP Editor uses the database, therefore you would have to re translate the page.
Yes I want to know about the u tag that adds underline decoration. The article you shared is generic. Is there a list where I can see what is supported and how do I have to write things in the original language in order to work?
Ok, I can understand what you are saying about switching to WordPress editor.
Another thing I noticed is the following. If I have a sentence like "My name is John Doe" and I only add the styling in the "Doe" part, I add the same styling with translation editor, in the translation frontend I get this:
"My name is John
Doe"
For a reason a br is added every time. Do you know why?
Ok, thanks for the help about the first part. You did not answer to the the second part
Another thing I noticed is the following. If I have a sentence like "My name is John Doe" and I only add the styling in the "Doe" part, I add the same styling with translation editor, in the translation frontend I get this:
"My name is John
Doe"
In the sand box site I did not see the problem. Any idea what is happening to my site causing the above issue?
I would have to further investigate this as it's not reproduced in the sandbox.
I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)
**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **
I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.
NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.
I understand that you need access, but I do not have a staging site at the moment. Do you mind me sending you the credentials for the live site where you can't make any critical changes and only do things to a demo product we have?
Both languages actually have </br> and the EN does not have an extra tag, however, what I did noticed was that issue was coming from the tag.
Notice the structure below:
---> TRANSLATION HTML Lorem ipsum dolor sit amet, consectetur adipiscing elit.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Lorem ipsum dolor sit amet, consectetur adipiscing elit.
Lorem ipsum dolor sit amet, consectetur adipiscing elit.
---> Original HTML Lorem ipsum dolor sit amet, consectetur adipiscing elit. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Lorem ipsum dolor sit amet, consectetur adipiscing elit.
Lorem ipsum dolor sit amet, consectetur adipiscing elit.
For some odd reason the translation is adding that extra space, to resolve I edit the translation in the Editor, highlight the first sentence, and clicked on "x" for the first em item and saved.
Any idea in what is causing this issue? What you suggest is not easily explainable and out customer will have to do extra work to translate properly. As you can understand this is bad user experience.
Also if you could provide me with a video or screenshots of what you did to solve the problem, I would appreciate that.
Absolutely, I will take a closer look and see if theres a specific reason this is happening and also provide you a screencast for temporary steps to resolve quickly.
I have attempted to reproduce this behavior in a sandbox unsuccesfully as well as creating a test product (it has been deleted) with the same exact content, but I was not able to reproduce again.
Please see screencast.
hidden link
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