[Waiting for user feedback] Wrong image link.

Hi,

Would you please update WPML to version 4.7.3 and also update WPML String translation? Then please cehck by adding a new media and see if the issue is still there or not.

Thank you.

Thank you. I would appreciate it as we see mixed results and need your confirmation first.

Thanks.

Thank you. I will inform the second tier support.

Hi again,

We have found that the problem might occur when there are some characters used in the image names that are like spaces but not actual space. For example the Mac devices create images when using the screenshot tool with that format.

WordPress do not replace such characters to hyphens and that was the problem cause.

If you want to avoid such scenarios you can use the code below which you can add to your functions.php file of your theme:

/**
 * Normalise ALL Unicode space-separator characters to a dash.
 *
 */
add_filter( 'sanitize_file_name', 'wpmlsupp_normalise_unicode_spaces', 5, 2 );
function wpmlsupp_normalise_unicode_spaces( $sanitised, $raw_filename ) {

    // Collapse every Unicode *space separator* (general-category Zs) to a single dash
    // Examples caught here: U+00A0 (NO-BREAK SPACE), U+202F (NARROW NBSP), U+2009 (THIN SPACE), etc.
    $raw_filename = preg_replace( '/\p{Zs}+/u', '-', $raw_filename );

    return $raw_filename;
}

The code above will not fix the issue for the current images but for future uploads. But the best way is to avoid using any special characters in your images.

Please get back to us with the result.

Hi,

I tested that on the installation below and it worked ok if I used a normal image name:

hidden link

Would you please add a test page there and use one of your images to see if the issue can be seen?

Thanks.