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[Resolved] wrong number of comments

This thread is resolved. Here is a description of the problem and solution.

Problem:
Wrong number of comments showing on the product pages.

Solution:
The solution was to uncheck 'synchronize comments on duplicate content' in wpml > settings and click the below buttons in WPML->Support->Troubleshooting

+ Clear Cache in WPML
+ Set Language information
+ Fix element types collation
+ Remove ghost entries from the translation tables
+ Assign translation status to duplicated content

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Last updated by ingeE-3 10 months, 1 week ago.

Assisted by: Shekhar Bhandari.

Author Posts
September 6, 2024 at 8:09 am #16147673

ingeE-3

Background of the issue:
My shop has English and Dutch. The problem is the counter of the reviews in one language.

The linked product has 0 reviews in English and 1 review in Dutch. When you go to the english page you see 0 under the product title and 0 in the review tap. When you click the "Show reviews in all languages (1)" it will show you the review in dutch and also change the 0 under the product title to 1.
Now switch to the Dutch page of that product. It also shows 0 under the product title but there is should say 1. Also the review tab below shows 0, even though there is one review in the tab when you open it.
I'm using a review plugin but that is unrelated to the counter problem. The same problem exists when the plugin is turned off.

Symptoms:

Questions:
Can you help me to get to a correct review counter in Dutch? Google sees the wrong number as an error on the page.
September 7, 2024 at 8:23 pm #16151771

ingeE-3

The solution was to uncheck 'synchronize comments on duplicate content' in wpml > settings, then do all the steps as listed above by support, then also clear cache and then unapprove and approve all reviews.