403 Forbidden error on translation

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This topic contains 4 replies, has 2 voices.

Last updated by Mateus Getulio 11 months, 3 weeks ago.

Assisted by: Mateus Getulio.

Author	Posts
July 17, 2024 at 11:15 am
Hayo	Background of the issue: I am trying to translate but get a 403 Forbidden error. The issue can be seen on this page: hidden link Symptoms: 403 Forbidden error Questions: Why am I getting a 403 Forbidden error when trying to translate? How can I resolve the 403 Forbidden error?
July 17, 2024 at 12:10 pm
July 17, 2024 at 12:15 pm #15966128
Hayo	Still have the issue
July 17, 2024 at 12:53 pm #15966308
Mateus Getulio Supporter Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hello there, I'm Mateus and I'll be moving forward with debugging this issue. I'd like to ask permission to make a copy/staging version of your site where I can debug this closely without affecting the live site. I'll make sure to delete this copy as soon as we get this issue fixed. I'm afraid of debugging directly on the live site and cause issues to your visitors. Also, it is important to test a different setup as part of the troubleshooting. Thank you, please let us know. Mateus
July 17, 2024 at 12:56 pm #15966311
Hayo	Hi Mateus, Thanks for your reply. Yes, go ahead. I have made a full backup.
July 17, 2024 at 5:26 pm #15967658
Mateus Getulio Supporter Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hello there, I was debugging this issue and noticed that it doesn't happen in the staging site I created. Then I checked the live site again and I can no longer replicate the 403 error even without doing anything in the live site. Can you please test it again to confirm that the error is no longer happening? Thank you. Mateus