Appearance > Menu administration fields overlap one another

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue with overlapping fields on the Appearance > Menu page in WP Admin, making it difficult to configure menus. Additionally, the client is unsure if the OTGS Installer plugin is activated correctly after installation, as the 'Activate' link still appears instead of 'Deactivate'.

Solution:

Note: This issue is resolved on WPML v.4.6.8 update.

We recommend updating the WPML plugins to the latest version, as the issue with the overlapping fields has been resolved in the update. Here are the steps to update the WPML plugins:
1. Go to WP admin -> Plugins -> Add new plugin.
2. Switch to the 'Commercial' tab.
3. Select the WPML plugins that need updating and scroll down to the bottom of the list.
4. Check the checkbox 'Activate after download', and click 'Download'.

Before attempting the update, ensure that you have a full backup of your website.

If this solution does not seem relevant to your issue, please open a new support ticket with us.

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This topic contains 8 replies, has 2 voices.

Last updated by Marsel Nikolli 1 year ago.

Assisted by: Marsel Nikolli.

Author	Posts
November 30, 2023 at 9:31 am #14960127
thomasG-103	I am in WP Admin on the Appearance > Menu page and trying to configure menus. There is a collection of fields at the top right that has something to do with translations and something to do with the menu selection, but they overlap each other so I can't quite tell what is going on. I will attach a screenshot so you can see what I mean. What is the link to your site? hidden link
November 30, 2023 at 10:12 am #14960569
Marsel Nikolli	Hi,   Thank you for contacting WPML Support, I will be happy to help you today.  From the debug information you provided, I noticed that you have WPML v.4.6.7 installed, I would suggest you update the WPML plugins to the last version (v4.6.8) as this issue is already resolved. Note: Please make sure you have a full backup of your website before making any update. Let me know if this helps out. Kind regards, Marsel
November 30, 2023 at 10:21 am #14960685
thomasG-103	Thanks, Marsel. I will check with our webmaster if there is already a backup and then, as you suggest, will upgrade WPML to v4.6.8. Thanks for your help! Is it OK to leave this ticket open until tomorrow?
November 30, 2023 at 10:31 am #14960791
Marsel Nikolli	Sure, take your time, no problem. Let me know how it goes or if you need any help. Regards, Marsel
December 1, 2023 at 11:32 am #14971989
thomasG-103	I read that to update my WPML plugin to 4.6.8, I need to install the OTGS Installer plugin, so I downloaded the zip file and uploaded the plugin. It installed successfully. It appears in my list of plugins with an "Activate" link. I clicked the link and got a message that it was activated--but in the list of plugins, the "Activate" link still appears (it doesn't now say "Deactivate"). Is this correct? I am following the instructions at https://wpml.org/faq/uploading-wpml-error-message/#upload-wpml-to-your-site-using-the-otgs-installer-plugin
December 1, 2023 at 12:00 pm #14972305
Marsel Nikolli	Hi, You can update the WPML plugins by following these steps: - go to WP admin -> Plugins -> Add new plugin - switch to the tab "Commercial" - you should see a page same as in the image attached - select the WPML plugins that needs update and scroll down to the bottom of the list - check the checkbox "Activate after download", and click "Download" After, the plugins should update. *Note: Please make sure you have a full backup of the website before trying to update the plugins. Let me know how it goes. Marsel
December 1, 2023 at 12:36 pm #14972581
thomasG-103	Thanks, Marsel, that worked well. Following your instructions was easy and effective. What should I do with the OTGS Installer plugin? Is it OK to delete it?
December 1, 2023 at 12:38 pm #14972589
thomasG-103	Oh, and the problem with the fields on the Menu page is resolved. The fields are nicely distributed on the Menu Structure heading. So, the only question is about whether I can delete the OTGS Installer plugin
December 1, 2023 at 1:25 pm #14973135
Marsel Nikolli	Glad to hear that the issue is resolved. The OTGS Installer plugin is used when you first install the WPML plugins, it really doesn't have any function after you have installed the WPML plugins. You can delete it if you want. Let me know if you have any more questions or anything else you need help with. Kind regards, Marsel
December 1, 2023 at 1:38 pm #14973209
thomasG-103	Thanks, Marsel!