This thread is resolved. Here is a description of the problem and solution.
Problem: The client was unable to see the automatic translation tab under 'translation management' in the WPML settings on their WordPress site. Solution: We recommended that the client ensure they have selected the 'Advanced Translation Editor' instead of the Classic Translation Editor under WPML > Settings. This change is often necessary to display the 'Tools' tab within WPML > TM.
If this solution does not resolve the issue or seems outdated, or if it does not apply to your specific case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Background of the issue:
I would like to use the automatic translation option for my website under construction (hidden link). I watched the video where you explain how to do this: https://wpml.org/account/buy-credits-for-automatic-translation/ but I don't have this tab in my WordPress backend.
Symptoms:
The automatic translation tab is not visible under 'translation management'.
Questions:
Why is the automatic translation tab not visible under 'translation management'?
How can I enable the automatic translation option in WPML?
Please first make sure that under WPML > Settings > at the top, you select the "Advanced Translation Editor" instead of the Classic Translation Editor.
Usually that's the reason why the "Tools" tab is missing from inside WPML > TM.
I hope that you will find this information helpful.
Thanks for info. I checked it on another website with WPML active and I found it.
Now on my concerned website under construction (hidden link) I'm getting more issues with WPML. I can't reach website backend anymore, seems like WPML is causing it. Below the WordPress mail I received ([Bell Tours] Your Site is Experiencing a Technical Issue):
Howdy!
WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with one of your plugins, WPML Multilingual CMS.
First, visit your website (hidden link) and check for any visible issues. Next, visit the page where the error was caught (hidden link) and check for any visible issues.
Please contact your host for assistance with investigating this issue further.
If your site appears broken and you can't access your dashboard normally, WordPress now has a special "recovery mode". This lets you safely login to your dashboard and investigate further.
hidden link
To keep your site safe, this link will expire in 1 day. Don't worry about that, though: a new link will be emailed to you if the error occurs again after it expires.
When seeking help with this issue, you may be asked for some of the following information:
WordPress version 6.6.1
Active theme: Bell Tours (version 1.0.0)
Current plugin: WPML Multilingual CMS (version 4.6.13)
PHP version 7.4.33
Error Details
=============
An error of type E_ERROR was caused in line 112 of the file /data/sites/web/belltoursbe/www/WPAG054/wp-content/plugins/sitepress-multilingual-cms/vendor/wpml/fp/core/Obj.php. Error message: Uncaught InvalidArgumentException: item should be a Collection or an array or an object in /data/sites/web/belltoursbe/www/WPAG054/wp-content/plugins/sitepress-multilingual-cms/vendor/wpml/fp/core/Obj.php:112
Stack trace:
#0 [internal function]: WPML\FP\Obj::WPML\FP\{closure}(NULL, 'post_id', false)
#1 /data/sites/web/belltoursbe/www/WPAG054/wp-content/plugins/sitepress-multilingual-cms/vendor/wpml/fp/core/functions.php(154): call_user_func_array(Object(Closure), Array)
#2 [internal function]: WPML\FP\Obj::WPML\FP\{closure}(NULL, 'post_id', false)
#3 /data/sites/web/belltoursbe/www/WPAG054/wp-content/plugins/sitepress-multilingual-cms/vendor/wpml/collect/src/Illuminate/Support/Traits/Macroable.php(56): call_user_func_array(Object(Closure), Array)
#4 /data/sites/web/belltoursbe/www/WPAG054/wp-content/plugins/sitepress-multilingual-cms/vendor/wpml/fp/core/Obj.php(90): WPML\FP\Obj::__callStatic('propOr', Array)
#5 [internal function]: WPML\FP\Obj::WPML\FP\{closure}('post_id', false)
#6 /data/sites/web/belltoursb
We're very sorry, but the page could not be loaded properly.
This should be fixed very soon, and we apologize for any inconvenience.
Show debug
Debug Information
Variable Value
General
XID 3023835
Time Wed, 21 Aug 2024 08:47:57 GMT
Request
HTTP host belltours.be
Request type GET
HTTP Protocol version HTTP/1.1
URL /WPAG054/wp-admin/edit.php
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_icl_visitor_lang_js=nl_nl
wordpress_test_cookie=WP%20Cookie%20check
wordpress_logged_in_15a3f3c6fd24e6d47a761fad89ce4fcd=StevenVdh%7C1724402454%7Cb3v9uqd2nGTpWFWg0gjRbSIvjcfuYtvsogIPhZrLcQk%7Ce55b22f9266cd5687319e314d75ca674b4d216e8b9da980ef54cabef7eceaa16
wp-wpml_current_admin_language_d41d8cd98f00b204e9800998ecf8427e=nl
wp-settings-1=edit_element_vcUIPanelWidth%3D1000%26edit_element_vcUIPanelLeft%3D341px%26edit_element_vcUIPanelTop%3D120px%26libraryContent%3Dbrowse%26editor%3Dhtml%26imgsize%3Dfusion600%26align%3Dleft%26editor_expand%3Don%26advImgDetails%3Dshow%26hidetb%3D1%26posts_list_mode%3Dlist%26mfold%3Do%26urlbutton%3Dcustom%26uploader%3D1
wp-settings-time-1=1724229660
wp-wpml_current_language=fr
wpml_browser_redirect_test=0
Accept-Encoding gzip
Cache-Control max-age=0
HTTP header (null)
Backend default
Server
Identity belltours_be
I am happy to hear that the initial issue was resolved.
Per our Support Policy, we can handle only one issue per ticket.
Continuing with one issue per ticket helps not only supporters to focus on one issue at once, but also enables other users to find solutions to their questions faster.
So, can you please create a new unique ticket for each unique issue that you are experiencing so that we can properly tackle each of them one by one?
Also, can you please mark this current ticket as resolved?
Thank you very much for your understanding and cooperation!
WXell, the issue isn't solved completely in fact, as the tab "automatic translation" is still not showing, but below on page I now see the option "translate automatically", so it's ok. Check screenshots in attachment.
