automatic translations won't start

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 1 reply, has 2 voices.

Last updated by Kor 11 months, 4 weeks ago.

Assisted by: Kor.

Author	Posts
July 16, 2024 at 12:27 pm #15960520
jimeH	Background of the issue: I am trying to get the automatic translations started. I tested this by translating some pages to English. This worked, but they got stuck on waiting to be verified. I changed the setting so the translations don't have to be reviewed anymore. With these settings, I started to translate the rest, but the queue keeps loading indefinitely. Symptoms: The queue shows that there are 60 items and 5 waiting to be reviewed. When I check the reviews, I get two error messages: 'Tasks couldn’t be loaded' and 'The synchronization of the Advanced Editor-tasks has failed'. In 'Tools', it says: 'There is a problem with the automatic translation. Please check your internet connection and try again in a few minutes. If you continue to see this message, please contact our customer service.' Questions: Why are the automatic translations stuck in the queue? How can I resolve the error messages 'Tasks couldn’t be loaded' and 'The synchronization of the Advanced Editor-tasks has failed'? What should I do about the message in 'Tools' regarding the problem with automatic translation? How can this issue be fixed?
July 16, 2024 at 3:05 pm #15961276
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hello, Thank you for contacting us. Please check if you're experiencing the issue described in detail here: https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/ If everything appears to be functioning correctly and the problem persists, I'll need to investigate your website more closely. For this, I'll require temporary access (WP-Admin and FTP) to a test site where the issue can be reproduced, if possible. This will enable me to offer more effective assistance and determine if any configurations need adjustment. Please ensure you have a backup in place for security reasons and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) for your backup needs. Your response will be kept confidential and will only be visible to you and me. To resolve the issue, I may need your permission to deactivate and reactivate plugins and the theme, and to make configuration adjustments on the site if necessary. It's crucial to have a backup in place before proceeding. Looking forward to your reply.

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