Can't see me website on credit dashboard

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Supporter timezone: Asia/Yerevan (GMT+04:00)

This topic contains 3 replies, has 0 voices.

Last updated by Christopher Amirian 4 months, 4 weeks ago.

Assisted by: Christopher Amirian.

Author	Posts
November 15, 2025 at 9:03 am #17580530
Angeloca	Background of the issue: I am trying to remove credits from my website. Symptoms: My website is not available on the credit dashboard list. It's the main site of a MU installation, but it used to be available while subsites weren't. Questions: Why is my main site not appearing on the credit dashboard list? How can I ensure my main site is listed on the credit dashboard?
November 16, 2025 at 11:28 am #17581423
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, Welcome to WPML support. Would you please test by following the steps below? - Make sure that you are logged in wpml.org. - Go to "WordPress Dashboard > Plugins > Add New > Commercial (Tab)". - Click the "Unregister WPML" link. (Your translations will be safe) - Click the "Register WPML" at the right section of the screen. - Click the "Get a key for this site" link annotated in the screenshot below. - A new page will open up and the auto-generated key will show in pop-up. - Copy the key and paste it into the "Site Key" input box annotated in the screenshot below. - Click the "OK" button. Screenshot: hidden link For more information: https://wpml.org/faq/install-wpml/#register Thanks.
November 19, 2025 at 7:08 am #17590023
Angeloca	Hi Chris, thank you. What's gonna happen to the sites registered on the same network?
November 19, 2025 at 2:24 pm #17592284
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, It should not have any effect on the translations as it is related to the registration key. As a pre-caution you are welcome to create a backup of the website but the steps to check if the issue is the registration key are what I mentioned in the previous reply. Thanks.

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