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This topic contains 1 reply, has 2 voices.

Last updated by Kor 1 year, 10 months ago.

Assisted by: Kor.

Author Posts
August 29, 2023 at 6:30 am #14304063

dennisM-22

Hello, when I go to a menu item, I unfortunately only get the English and the German page displayed. As soon as I go to the chinese page nothing is displayed, neither in the frontend nor in the backend. That means I can neither edit nor see anything.

August 29, 2023 at 8:34 am #14305279

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for contacting WPML support.

I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.