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Last updated by Christopher Amirian 1 week ago.
Assisted by: Christopher Amirian.
Author | Posts |
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February 26, 2025 at 8:27 am #16749575 | |
xavierC-5 |
Background of the issue: Symptoms: Questions: |
February 26, 2025 at 8:51 am #16749703 | |
Christopher Amirian Supporter
Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00) |
Hi, Thank you for the chat, please get back to us with the result of the error message when the debug mode is enabled as mentioned in the chat. We will follow up aft erthat. Thank you |
February 26, 2025 at 10:35 am #16750255 | |
xavierC-5 |
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|
February 27, 2025 at 2:43 am #16753820 | |
xavierC-5 |
Hi there, Awaiting for news. |
February 27, 2025 at 3:02 am #16753824 | |
xavierC-5 |
Just a quick note to inform you that I did a test downgrading the WPML String Translation Plugin to the 3.2.18 version and the product page returns all the information correctly. So the problem returning a blank page occurs as soon as I update to 3.3.X version and the number of variations is equal to 4. |
February 27, 2025 at 11:50 am #16755779 | |
Christopher Amirian Supporter
Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00) |
Hi, Thank you very much for the check and the specific scenario which will be something we need to check. To be able to report the compatibility issues we need to replicate the issue on a clean installation. You can access the WordPress dashboard using the link below: So I already installed Woocomemrce and imported a few sample products. Kindly follow the steps below: - Install the Woodmart theme (just for testing purposes the whole website will be auto deleted after we get into the bottom of the problem). This will help us to report the probable issue to the compatibility team and solve the possible problem faster. Thank you. |
February 28, 2025 at 9:40 am #16759843 | |
xavierC-5 |
Hi Christopher, I did install the woodmart Theme, add the product with the 4 variations but cannot replicate the problem. I did realize that the problem on our Live and Staging sites triggers when the custom product page layout is enabled. When disabling the custom Product Page Layout the problem disapear. So here in the clean installation I did install as well Elementor and made a custom product page but on this new installation all works. I did some tests here and there on the Staging and Production sites but the problem still remains if custom product page and WPML String plugin are ON. I don't know if there is a conflict with Elementor which is the Plugin used to build the web and the custom Product Page Layout but unsinstalling and installing again the Plugin doesn't work. I did contact Woodmart Theme as well just in case they are aware about this issue. Any idea, please let me know. |
March 2, 2025 at 4:19 pm #16765878 | |
Christopher Amirian Supporter
Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00) |
Hi, Thank you and sorry for the late reply due to the weekend time. That is strange, so I wonder if there is some sort of custom Elementor widget is used for that specific layout? Or maybe a third party plugin that has a widget used that might be the cause of the issue? Also I wonder if you can go to WPML > String translation and search for %s That is a PHP language placeholder for text. Sometimes I found out that if the translation of those items do not have the %s and for example instead it has s it causes problems. That is a very long shot but I thought I share with the information that I have at the moment. The other suggestion si to try to either copy the Elementor template and use that and see if ti works, also I wonder if you add a new template as a text and assign it as a product layout it works or not. If only that specific template has the issue, try to remove the Elementor template widgets one by one and test to see if there is a widget that might cause the issue. Thanks. |