FAQs section not appearing on some FL pages

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Supporter timezone: Europe/Kyiv (GMT+02:00)

Tagged: Compatibility, Exception

This topic contains 5 replies, has 0 voices.

Last updated by Andrey 14 hours, 59 minutes ago.

Assisted by: Andrey.

Author	Posts
February 11, 2026 at 10:12 am #17812176
stuartM-7	I'm using the Avada WP Theme. I have FAQs setup in the WP Admin table. I'm using the Avada FAQ Element to place them on the page and for the base language (English) they appear fine and this element is appearing for all but 1 of the FL (French). The page looks to be up-to date with translations, I've even made a minor amend to the base language to see if that would prompt a change, but this element is not appearing on the French version of the page.
February 11, 2026 at 10:39 am #17812357
stuartM-7	Been through all the updates and making slight amends to the FAQ items and also the FAQ element on the page, but the element does not appear on the French version of the page. Appears fine for Italian, Polish, German.
February 11, 2026 at 11:37 am #17812586
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you for contacting WPML support. I need to request temporary access (wp-admin and FTP) to your site—preferably to a test site where the problem has been replicated if possible—in order to be of better help. When you log in to leave your next reply, you will find the needed fields below the comment area. The information you will enter is private, meaning only you and I can see and access it. Please provide the link to that specific page.
February 11, 2026 at 3:04 pm #17813400
stuartM-7	Apologies, specific page is: hidden link for the base language On the copy site.
February 12, 2026 at 3:29 pm #17817562
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	I will look into it and let you know as soon as I have more information.
February 12, 2026 at 4:23 pm #17817794
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	I was able to identify the root cause of the issue. In the French translation, the FAQ Categories slug is incorrect. It is currently set to bobines-induction, but it should be bobine-de-scellage. Please update the slug accordingly, save the changes, and then test again. I have done this in the staging site. I’ve attached screenshots for your reference.