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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are experiencing issues where after importing a Glossary-CSV into WPML, the terms initially appear but then disappear from the glossary list. Additionally, while some terms are suggested during translation, you are unable to see or edit the glossary list.
Solution:
We recommend following the steps outlined in the errata page to address the issue of disappearing entries from the glossary list after import. Please visit the following link for detailed instructions:
https://wpml.org/errata/entries-are-missing-from-the-glossary-list/

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.

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This topic contains 1 replies, has 0 voices.

Last updated by retoE-2 3 weeks, 2 days ago.

Assisted by: Shekhar Bhandari.

Author Posts
July 2, 2025 at 7:57 am

retoE-2

Background of the issue:
I am trying to import a Glossary-CSV with correct formatting into WPML. All the terms get imported, but they soon disappear from the glossary list. When translating, some terms get glossary suggestions, indicating that part of the import worked. However, I can't see or edit the glossary list.

Symptoms:
The glossary list is empty after importing terms, and the translation engine only suggests glossary terms that have to be entered awkwardly.

Questions:
Why do the glossary terms disappear after import?
How can I edit the glossary list after importing terms?

July 2, 2025 at 8:36 am
July 7, 2025 at 9:35 am #17207494

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Can you please use the suggestion from this errata and see if this helps?
https://wpml.org/errata/entries-are-missing-from-the-glossary-list/

Thanks

July 10, 2025 at 9:33 am #17222746

retoE-2

I re-imported the glossary-csv with "name" instead of "general". This made the glossary re-appear.