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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to translate any product or page using the WPML plugin, which is causing errors on their website.
Solution:
We recommend trying the following steps:
1. Check if the WPML Translation Editor works in alternate browsers.
2. Press

Ctrl + Shift + R

(or

Cmd + Shift + R

for Mac users) to reload the page while using the WPML Translation Editor.

If these steps do not resolve the issue, the solution might be outdated or not applicable to your case. We highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket in the WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 1 reply, has 2 voices.

Last updated by Andrey 1 year, 2 months ago.

Assisted by: Andrey.

Author Posts
April 17, 2024 at 9:28 pm #15534993

miraN-2

Tell us what you are trying to do?
Hi there,
I cannot translate any product or page. WPML plugin caused many errors on my website, one of them is this situation. I had to stop traffic to my site please I need urgent help
Here is link to description situation exactly
hidden link
Thank you

Is there any documentation that you are following?

Is there a similar example that we can see?

What is the link to your site?
hidden link

April 17, 2024 at 9:55 pm #15535012

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Please check if the WPML Translation Editor works in alternate browsers. Additionally, you may press Ctrl + Shift + R (or Cmd + Shift + R for Mac users) to reload the page while using the translation Editor. Let me know if this resolves the issue for you.

April 18, 2024 at 12:02 am #15535115

miraN-2

Thanks for helping it worked on chrome