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This topic contains 6 replies, has 0 voices.
Last updated by rustumT 1 week, 2 days ago.
Assisted by: Shekhar Bhandari.
Author | Posts |
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July 7, 2025 at 10:18 am | |
rustumT |
Background of the issue: Symptoms: Questions: |
July 7, 2025 at 10:49 am | |
July 7, 2025 at 11:35 am #17208142 | |
rustumT |
Hi there. After doing a plugin conflict test. I found the issue is from this plugin: WooCommerce Multilingual & Multicurrency Version 5.5.0. |
July 7, 2025 at 11:42 am #17208156 | |
Shekhar Bhandari WPML Supporter since 03/2015
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Hello there, To help me further debug this issue, I’d like to set up your site on my local machine and do some more digging. Could you please share the wp-content and database backup of your site? You can zip these files and send them to me using a file-sharing platform like Google Drive. That way, I can take a look and see what’s going on. Enabled the private reply for you. Thanks |
July 7, 2025 at 2:20 pm | |
July 8, 2025 at 4:41 am #17211637 | |
Shekhar Bhandari WPML Supporter since 03/2015
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Hello there, The backup files only has database, can you also provide me the wp-content folder backup? Enabled the private reply for you. Thanks |
July 8, 2025 at 7:07 am #17211949 | |
rustumT |
Thanks for picking this up. The zip file was quite large and still syncing, but is completely synced now. Please check again. |
July 8, 2025 at 7:46 am #17212212 | |
Shekhar Bhandari WPML Supporter since 03/2015
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Hello there, I am downloading the files, in the meantime, can you try to update WooCommerce Multilingual to the latest version and see if the problem exists? We recently released an update of the plugin. Our WPML updates are distributed gradually. If your websites haven't received this update yet, please be patient, and you should see it within a few days. If you want to expedite the process and receive the update immediately, follow these steps: Please remember to create a backup before updating, as a precaution. Look forward to your reply. Thanks |
July 8, 2025 at 8:30 am #17212448 | |
rustumT |
Hi, I just updated from v5.5.0 to 5.5.1 which was released today and I can confirm the issue seems to now be resolved. I saved a product in a secondary language and it saved as normal without the error. I believe we can mark this as resolved for now. Thank You. |