issue with the WPML language switcher

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing an issue with the WPML language switcher being inconsistent with the themes installed.
Solution:
We found that the problem was related to the "Use menu cache" option in the ThemeREX Addons Settings. We recommended unchecking this option to resolve the issue. If you're experiencing a similar problem, navigate to your ThemeREX Addons Settings and uncheck the "Use menu cache" option.

If this solution doesn't look relevant to your issue, please open a new support ticket with us.

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Tagged: Custom Work

This topic contains 7 replies, has 2 voices.

Last updated by Kor 1 year, 3 months ago.

Assisted by: Kor.

Author	Posts
January 19, 2024 at 4:48 pm
webmasterW	The issue is related to the WPML language switcher, which is inconsistent with the themes installed
January 19, 2024 at 5:34 pm
January 22, 2024 at 8:03 am #15209648
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. We apologize for the inconvenience, but in order to proceed with troubleshooting, we kindly request a site snapshot. Alternatively, with your permission, we can create a snapshot on our own. For this purpose, we typically recommend using the free plugin "Duplicator." If you are already familiar with how Duplicator works ( https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded. To assist you further, please follow these instructions: Watch the Duplicator instructions video: hidden link Refer to the instructions provided by WPML on how to provide supporters a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/ If the archive file exceeds 400MB in size, please utilize Duplicator's file filters to exclude the cache, wp-uploads directory, media, and archive files. Once you have the archive file, please share the link with us. You can use services such as Google Drive, Dropbox, or similar platforms as the snapshot file will likely be large. Please note that your next reply will be private, visible only to you and me. You can paste the link to the file there. Rest assured that once the issue is resolved, I will delete the local site.
January 22, 2024 at 1:02 pm #15211471
webmasterW	Hello Kor, I have installed the Duplicator plug in, and I give you permission to create the snapshot on your own. I think it would be easier that way. Let me know if you need anything else from my end
January 23, 2024 at 2:28 pm #15217610
webmasterW	Hello Kor, Please let me know if you were able to create the snapshot. Otherwise I can start working on that
January 23, 2024 at 4:51 pm #15218359
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for your understanding. I now have a duplicate copy of your website using Duplicator. I will proceed to investigate this matter on our development site and will provide you with an update as soon as possible.
January 25, 2024 at 2:48 pm #15226784
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I apologize for the delay. I would need more time to investigate this and I will come back to you as quickly as possible.
January 25, 2024 at 7:51 pm #15227986
webmasterW	Hello Kor, Thank you, let me know any updates.
January 26, 2024 at 4:11 pm #15231120
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. It's the "Use menu cache" option in the ThemeREX Addons Settings hidden link . Unchecking it fixes it. Please check now.