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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to translate a JetEngine radio field named soort_item in a Custom Post Type called Evenementen using WPML. You have set soort_item as translatable in WPML → Settings → Custom Fields Translation, but when you check WPML → String Translation, the field-soort_item value is not available for translation. The label of the radio field is translatable, but the selected value is not.
Solution:
We recommend following the steps in this guide to ensure WPML detects and allows translations for JetEngine radio field values: Translate Meta Boxes & Meta Fields.

If this solution is outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need help, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Last updated by Osama Mersal 5 months, 1 week ago.

Assisted by: Osama Mersal.

Author Posts
March 3, 2025 at 12:00 pm #16768914

frankB-54

Background of the issue:
I am trying to translate a JetEngine radio field named soort_item in a Custom Post Type called Evenementen using WPML. I have set soort_item as translatable in WPML → Settings → Custom Fields Translation.

Symptoms:
When I check WPML → String Translation, the field-soort_item value is not available for translation. The label of the radio field is translatable, but the selected value is not.

Questions:
How can I make sure WPML detects and allows translations for JetEngine radio field values?
Is there an additional setting or workaround needed to register field-soort_item for translation?

March 4, 2025 at 4:04 am #16771344

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

Please check this guide and follow the steps mentioned there. (hidden link)

If that didn't help, I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please back up your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama