Layout translation product description

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing issues where the auto-translated product descriptions do not maintain the original line breaks, resulting in all paragraphs merging into one, we can help.

Solution:
We recommend turning off the "I prefer bigger segments" option in the Advanced Translation Editor (ATE) and then resending the product for automatic translation. Make sure to select the "Overwrite existing translations" option. This workaround is detailed in our errata page, which you can find here: https://wpml.org/errata/line-breaks-are-ignored-when-using-the-advanced-translation-edior/.

Additionally, subscribing to the comments on the errata page will keep you updated on when the issue is resolved.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.

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Tagged: Known issue

This topic contains 6 replies, has 2 voices.

Last updated by Waqas Bin Hasan 3 months, 2 weeks ago.

Assisted by: Waqas Bin Hasan.

Author	Posts
August 12, 2024 at 10:18 am
dennisv-7	Background of the issue: I am trying to use the auto translator to translate the product description from Dutch to German. The original product description in Dutch can be seen here: hidden link. The auto translated product description in German can be seen here: hidden link. Symptoms: The auto translated description does not maintain the line breaks from the original product description. Instead, all the paragraphs are merged into one paragraph. Questions: Why does the auto translated description not maintain the line breaks from the original product description? How can I ensure that the auto translated description maintains the same formatting as the original product description?
August 12, 2024 at 11:19 am
August 12, 2024 at 1:14 pm #16062396
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for your patience and cooperation, I am working on this and 'll get back to you as soon as I find something or have a solution.
August 13, 2024 at 7:52 am #16064895
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for your patience and cooperation. I've checked a few things and looks like ATE is doing it well. For example, breaking on each punctuation (full stop or dot in this case) and separating sentences in the translation editor. So I joined sentences to make paragraphs as in original product description, completed and saved the translation. However, on frontend and in WordPress editor, for the translation it is still showing as one-merged-big-paragraph text. I'm discussing with the team for a solution, because so far it is more likely to be a theme based thing. Because there are no physical line breaks (i.e. paragraph or line break tag). I'll get back to you as soon as find some solution or a workaround.
August 13, 2024 at 8:10 am #16065135
dennisv-7	Hello Waqas, Thank you for the update. The theme using on super-seat.com is a custom build theme. This theme is also present on the staging site. But we also tested it with the 2024 theme. So if it is theme based thing, would you imply that all themes have this issue?
August 13, 2024 at 8:12 am #16065142
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for waiting on this. I found that this issue has already been reported and our team has published an errata with a temporary workaround. Please see https://wpml.org/errata/line-breaks-are-ignored-when-using-the-advanced-translation-edior/ for details. I've tried this by turning off “I prefer bigger segments” in ATE and then sending the product again for automatic translation. Please note that when sending again for translation, select "Overwrite existing translations" option. Now it should work fine, hidden link. I'll recommend to subscribe to the comments on the said errata, so when the issue is resolved, you'll know about it.
August 13, 2024 at 11:40 am #16065925
dennisv-7	Thank you for the workaround. This is indeed solving this issue as you can see: hidden link I also tested it with two other products and with both the line breaks are correct. So at least for us and for now this issue is (temp) solved. I hope the dev team can solve it entirely. I will as you recommend subscribe to the errata. So I will be kept up to date about it. Thank you for your help en time. Appreciate it!
August 13, 2024 at 1:22 pm #16066625
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for confirming. I'll close this ticket as resolved for now. Please keep an eye on the errata and feel free to open a new ticket anytime for anything WPML related. Have a great day.