The client imported glossary entries successfully but later could only see a fraction of these entries when trying to edit them. Despite expecting to see all 396 entries, only 5 were visible.

We recommend the following steps if you\'re experiencing similar issues: 1) Ensure to take a full backup of your site and database. It\'s best to perform these steps on a development or staging site first. 2) Deactivate all plugins except for WPML and String Translation. 3) Switch to a standard theme, such as 2024 or 2021. 4) Check if the glossary entries are visible. If not, attempt to re-import the CSV file, making sure to check “Overwrite existing terms” during the import and ensure the "kind" column only contains the value "name" (<a href="https://wpml.org/errata/entries-are-missing-from-the-glossary-list/">Reference Errata</a>). 4.1) If the issue persists, stop here and do not proceed further. 5) If the entries are visible, begin reactivating plugins one by one, checking after each to see if the issue reoccurs. This will help identify any plugin conflicts. 6) If after reactivating all plugins the entries are still visible, switch back to your original theme to check if it causes the issue. If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at <a href="https://wpml.org/known-issues/">https://wpml.org/known-issues/</a>, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please <a href="https://wpml.org/forums/forum/english-support/">open a new support ticket</a>.

Known issue

Topic	Voices	Posts	Freshness
Since Latest Update (WPML release approx 6 month ago), WPML does not display translations in transla... Started by: akakiT in: English Support	0	2	6 hours, 18 minutes ago Andrey
Glossary bug Started by: robertoB-80 in: English Support	1	5	6 hours, 46 minutes ago robertoB-80
Issue: Media file URLs still pointing to old subdomain after domain change Started by: edina.gora in: English Support	0	8	6 hours, 50 minutes ago Andrey
Cirital error when changing to php 8.x Started by: dominikS-33 in: English Support	0	11	10 hours, 2 minutes ago Noman
Begriffe im Glossar nicht auffindbar/editierbar Started by: gabrielO-10 in: Unterstützung in Deutsch	0	4	18 hours, 54 minutes ago Bruno Kos
LearnDash-Übersetzung: Video-URLs in Lektionen nicht anpassbar / benutzerdefinierte Felder fehlen i… Started by: buenyaminD in: Unterstützung in Deutsch	0	14	1 day, 10 hours ago Marcel
Tables not translated 1 2 Started by: camilleC-5 in: English Support	0	21	1 day, 11 hours ago Lucas Vidal de Andrade
My website is showing the wrong language, so on an English page I see italian 1 2 3 Started by: vladimirM-19 in: English Support	0	38	1 day, 13 hours ago Waqas Bin Hasan
Inhalte aus Site Origin Layout Builder werden im ATE nicht angezeigt Started by: jasminv in: Unterstützung in Deutsch	0	9	1 day, 19 hours ago Bruno Kos
Issue with product attributes 1 2 3 4 Started by: alirezaS-3 in: English Support	0	58	1 day, 19 hours ago Andreas W.
Strings translation not reflecting Started by: tareqK in: English Support	0	4	2 days, 13 hours ago Noman
Cleaning the autoloaded options Started by: alexandreR-30 in: English Support	1	4	4 days, 18 hours ago Andreas W.
WPML Woocommerce traduzioni 1 2 Started by: studioI-2 in: Assistenza in italiano	0	16	5 days, 11 hours ago Laura
Buddyboss profile field multiselect sorting variables 1 2 3 Started by: ericH-23 in: English Support	4	38	6 days, 11 hours ago Andreas W.
404 errors with add to cart links again!!!! 1 2 Started by: justinJ-4 in: English Support	0	29	6 days, 13 hours ago Bruno Kos