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This topic contains 6 replies, has 3 voices.

Last updated by Kor 1 year, 9 months ago.

Assisted by: Kor.

Author Posts
August 27, 2023 at 10:48 am #14296113

nina-juulG

On the UK site the logo and hamburger menu overlaps. Its looks like its using a another logo and the menu is seem to be further the the left.

IMG_4188.jpg
IMG_4189.jpg
August 28, 2023 at 6:20 am #14297255

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

I see you are using the Avada theme, and probably setting the logo and its size from the theme option.

Make sure you have/are settings the same options for both languages from the theme option.

Please check:

- https://wpml.org/documentation/theme-compatibility/using-wpml-with-the-avada-theme/#setting-theme-options

Let us know how it goes.

Regards,
Drazen

August 28, 2023 at 9:13 am #14298839

nina-juulG

Hi Drazen,

The header is a Avada custom layout. I have had issues with it before that WPML is not updating the header layout. Now the logo is not showing at all on the EN site?

Thanks

August 28, 2023 at 7:51 pm #14303141

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

August 29, 2023 at 9:17 am #14305659

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I can see the broken logo on the translated English Language page.

Kindly refer to this Errata https://wpml.org/errata/svg-support-activating-wpml-media-strips-uploads-folders-from-svg-image-url/ and try the workaround provided. Then, reupload a new SVG image and let me know if it fixes it.

August 29, 2023 at 4:32 pm #14307893

nina-juulG

Hi Kor,

I have manged with this to get the logo showing its just very small?

thanks

August 29, 2023 at 5:10 pm #14308177

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I've applied the custom CSS code as shown in the attached screenshot and it should work now. Could you check?

Screenshot_96.png
August 30, 2023 at 10:06 am #14312333

nina-juulG

Thanks seems to be working now.