Not received translated files shared by translation agency

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This topic contains 1 reply, has 2 voices.

Assisted by: Bruno Kos.

Author	Posts
May 27, 2024 at 4:18 am #15671873
webM-11	Background of the issue: I am using WPML to obtain content translations from a translation agency. Recently, they claimed to have shared the translations, but I have not received them. Symptoms: Translations shared by the translation agency last week were not received, despite the agency providing a screenshot as proof of dispatch. Questions: Could you please investigate why I did not receive the translations from the translation agency? Can you help resolve the issue of missing translations? Attached image 4 and 5 from Translation agency and image 6 is of our dashboard marked downloadable icon not activated.
May 27, 2024 at 7:35 am #15672323
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Hi, Thank you for contacting WPML support! Can you go to WPML → Translation Management and click the Check status and get translations button. Does it help? https://wpml.org/documentation/translating-your-contents/professional-translation-via-wpml/how-to-use-translation-service/#receiving-translations Regards, Bruno Kos

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