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This topic contains 4 replies, has 2 voices.

Last updated by Osama Mersal 1 year, 1 month ago.

Assisted by: Osama Mersal.

Author Posts
October 19, 2023 at 8:42 am #14612513

thomasG-103

I have four H2 headings that are numbers. When I change the language from English to German, the numbers all change to "Gib hier deine überschrift ein" which means "enter your headline here". I checked the configuration in Elementor and it looks good (screenshot attached). I would like the numbers to appear in all languages.

Configuration of the Number in heading.png
October 19, 2023 at 8:47 am #14612577

thomasG-103

This is the page as it renders in German

Gib hier deine überschrift ein.jpg
October 19, 2023 at 3:07 pm #14617043

thomasG-103

The H2 numbers are also not rendering correctly in Italian

H2 Numbers in Italian do not render.jpg
October 22, 2023 at 8:42 am #14630379

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

First of all, sorry for the late reply due to a higher workload. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed.

Your next answer will be private, which means only you and I can access it.

❌ Please backup your database and website ❌

✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

October 23, 2023 at 8:08 am #14633929

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for the access details. I checked the issue and was able to fix it by translating the numbers in WPML-> String Translation. (hidden link)

Would you please check the page in all languages and let me know if it works correctly? (hidden link)

Best regards,
Osama

October 24, 2023 at 7:21 am #14642805

thomasG-103

Thank-you Osama! You solved the problem. I very much appreciate your help. We are about to go "live" with our new website and this was one of the issues blocking us. Your work is very valuable!

BTW: on the WPML resolution form, I am not able to select an answer to the question "How your issue was resolved?". The radio buttons are not selectable. My answer would be "The support team helped me find a fix to the problem" (it SHOULD BE the support team FIXED the problem!)