Posts are not translating

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Supporter timezone: Europe/Kyiv (GMT+02:00)

Tagged: Exception

This topic contains 8 replies, has 0 voices.

Last updated by Andrey 4 days, 20 hours ago.

Assisted by: Andrey.

Author	Posts
October 7, 2025 at 12:59 pm #17463881
tobiO	Background of the issue: I am trying to translate posts using WPML. Please see the video below for more details: hidden link. The issue can also be seen on this page: hidden link. Symptoms: The posts are not translating as expected. Instead of seeing the translated version, the page didn't translate. Questions: Why are my posts not translating? How can I fix the issue where the page doesn't translate?
October 7, 2025 at 3:11 pm #17464332
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you for contacting WPML support. Could you please share a screenshot of what you see under WPML → Advanced Translation Editor → Error Logs? I have enabled debug information for this support ticket. Please follow this link for instructions on how to retrieve this information from your site and send it to us: http://wpml.org/faq/provide-debug-information-faster-support/
October 10, 2025 at 12:38 am #17473168
tobiO	This is what the last error logs says 2025/10/10 12:31:01 AM AMS Server Communication Api error missing resource: No sitekey found for this website 0 0 {"errorData":{"status":400,"title":"Api error missing resource","detail":"No sitekey found for this website"}}
October 12, 2025 at 1:00 pm #17477327
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you for your feedback. Can you try the following steps? 1. Go to Plugins → Add New and click the Commercial tab. Click Unregister WPML from this site. 2. Once the page loads, click on Register WPML. A message asking you to enter the site key will appear. Click on Get a key for this site. 3. In your WPML account, complete the site key wizard and set it to Production site. 4. Copy your new key and paste it in the Commercial tab. When done, you can delete your old site key in the WPML account. If it doesn't allow you to create a new site key, remove the old first. Check if the issue still exists.
October 14, 2025 at 6:18 am #17481916
tobiO	Our set up is a subsite so I had to go to the network admin to add a new plugin; however, I couldn't find the commercial tab on the add new plugin page. I went back to the subsite plugin page lv.uwc.org, clicked the registered button under wpml on the plugin page which took me to the installer page. I clicked unregister wpml from this site but nothing happened, it reloaded and the button still said unregister. I went to the main uwc.org site and clicked the registered button under wpml on the plugin page and it also took me to the installer page. I clicked unregister wpml from this site and this time it unregistered. I deleted the uwc.org key from my account and created a new one, added it on the site but the translation still didn't work. The same thing that happened in the previous video is still happening.
October 14, 2025 at 12:09 pm #17483702
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you for your feedback. I need to request temporary access (wp-admin and FTP) to your site—preferably to a test site where the problem has been replicated if possible—in order to be of better help. When you log in to leave your next reply, you will find the needed fields below the comment area. The information you will enter is private, meaning only you and I can see and access it. Please ensure WPML plugins are updated to the latest version, WPML 4.8.2.
October 20, 2025 at 7:46 am #17497891
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you for providing access. It looks like I don’t have access to the staging site you mentioned — hidden link. I was able to log in to the main site (hidden link), but it doesn’t appear to include the staging site within the same network. Could you please confirm what I might be missing? We’ve just released a new version — WPML 4.8.3. Could you please update WPML and test the issue afterward? We’ve had similar cases that were resolved with this update. You can check the latest releases under My Account → Downloads on our website. Instructions for updating WPML can be found here: http://wpml.org/faq/install-wpml/ If you don’t see the update right away, click the Check for updates button under Plugins → Add New Plugin → Commercial.
October 24, 2025 at 2:47 am #17514364
tobiO	We updated to 4.8.3 and it is still not working. Please try again, you should be able to log in now. The password is the same as the original one sent.
October 24, 2025 at 7:54 am #17515125
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you for your feedback. Before I proceed with further checks, could you please test this using the latest version — 4.8.4 — which includes the most recent bug fixes and improvements? In my previous message, I mistakenly referred to version 4.8.3, but I meant 4.8.4. Several similar issues were resolved in this latest release. You can check the latest released versions under My Account → Downloads on our website. If you don’t see the update right away, click the Check for updates button under Plugins → Add New Plugin → Commercial. Please let me know if the issue persists after updating.