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[Escalated to 2nd Tier] PTC credit count duplicated

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This topic contains 1 replies, has 0 voices.

Last updated by Noman 1 week ago.

Assisted by: Noman.

Author Posts
December 23, 2025 at 1:52 pm #17684905

John-Pierre Cornelissen

I downloaded a credit usage report for a website I recently translated with PTC and it duplicates the credit usage (or even more). Why is that? I understand that changes need to be retranslated, but that cann't happen within a few seconds after the original translation.
December 24, 2025 at 7:33 am #17686050

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

I have escalated this to our 2nd tier support and will update you once I receive their feedback.

Thank you