Home›Support›English Support›[Resolved] Sending jobs for translation with Translation Manager returns "item should be a Collection or an ar...
[Resolved] Sending jobs for translation with Translation Manager returns "item should be a Collection or an ar...
This thread is resolved. Here is a description of the problem and solution.
Problem: You are trying to send items for translation using Translation Manager with Crowdin as your translation service. After selecting items and adding them to the Translation Basket, you attempt to send them for translation. However, you receive a 'Rollback jobs... Batch rolled back' message. Solution: First, ensure that the language you are trying to send to Crowdin is properly set up within Crowdin. In this case, the issue was that Spanish was not configured in Crowdin, causing WPML to fail the transmission. If you're experiencing this, we recommend checking the language setup in your Crowdin account.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, please visit our known issues page and verify the version of the permanent fix. Ensure you have installed the latest versions of themes and plugins. If problems persist, we highly recommend opening a new support ticket for personalized assistance. You can do so here: WPML support forum.
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Background of the issue:
I am trying to send some items for translation with Translation Manager using Crowdin as my translation service. I selected the items I want and then added them to the Translation Basket. Then, in Translation Basket, I give the batch a 'Batch name' and then select 'Send all items for translation'. After a few seconds, I get a 'Rollback jobs... Batch rolled back' message. The issue can be seen at: hidden link
Symptoms:
I received a 'Rollback jobs... Batch rolled back' message, and in DevTools, the Network tab shows the request preview with
data: "item should be a Collection or an array or an object", success: false
.
Questions:
Why is the translation job rolling back?
What does the error message 'item should be a Collection or an array or an object' mean?
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
My apologies for the delay in answering, as I do not work on Mondays.
I am not able to open a chat for you, but you are free to open a chat anytime.
According to the error, I suspect an issue related to a specific content.
Were you able to narrow down which job exactly is triggering the issue and test then send the same job to a local translator?
Video: hidden link
I would like to offer to take a closer look and request temporary access (wp-admin and FTP) to the site to investigate the issue further.
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If you are not able to provide such a copy of the website for testing, please let me know on this ticket.
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Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Could you please confirm if you were able to identify the job that is triggering the error? If so, can you also confirm if this job only triggers and error if sent to the professional translation service?
I am asking, as I suspect an issue that is related to a specific content and that it is not related to the translation service.
The translation jobs and content are not part of Github.
To investigate the issue I do not have access as an admin to the website or even better to a staging site on which I can test without affecting the live site.
All jobs fail, regardless of how many items are in the basket, and they only fail when sent to Crowdin. Sending them to a local translator doesn't trigger the error.
You are probably right, it might be content related.
As I mentioned in my previous replies, in our other website, the jobs are being sent to Crowdin normally. Our issue is that the error message is not clear enough to figure out WHY this is happening and WHAT is at fault, in order to fix it.
I can give you access to a dev environment so you can test it out yourself. I'll give you the information in my next reply.
It seems I don't have the option to give you our website's information. Please enable us the option to provide you with the credentials so you can login into our dev website.
