[Waiting for user feedback] Setting CPT to "Not translatable" breaks language switcher

Hello,

I visited:
hidden link

switched to French:
hidden link

and it looked right to me.

The office's text is in English, but the rest of the page is in French. This is expected.

Did you manage to fix it? If not, can you please elaborate?

In any case, I enabled a private reply so you can share credentials if needed.

Maybe I'll need to replicate your site locally. For this, I'll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site.
This will allow me to create a copy of your site and your content.
Once the problem is resolved, I will delete the local site.

**IMPORTANT**
- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields.

Best Regards,
Otto

Hello,

Thanks. I managed to log in now.

It looks like you are using a custom theme. Please note that we are currently not able to provide support for custom work within this forum.
I will, however, try to point you in the correct direction.

The file:
wp-content/themes/salas/header.php

includes a switcher in the tertiary menu. If the office CPT is not translatable, the switcher breaks. I can't dig deeper into why that happens.

I suggest skipping the switcher in that case, like this:
replace line 70

        <?php wp_nav_menu( array( 'menu' => 'Languages Navigation','container' => 'nav','container_class' => 'site-header__languages-navigation','menu_class' => 'menu-languages js-dropdown' ) ); 

with

        <?php if ($_SERVER['REQUEST_URI'] == '/offices/'): ?>
          <?php wp_nav_menu( array( 'menu' => 'Tertiary Navigation','container' => 'nav','container_class' => 'site-header__tertiary-navigation','menu_class' => 'menu-tertiary' ) ); ?>
        <?php endif; ?>

I hope these will point you in the right direction.

Best Regards,
Otto

Hello,

Thanks.

About

Some offices are still showing French content on the US page: hidden link (note "ÉTATS-UNIS" rather than "UNITED STATES"). So that's still a problem unrelated to the language switcher.

This expected.

Probably those offices appear twice, once in French and once in English. Your site already has offices in both languages, there are office posts that have already been translated. When you make the CPT untranslatable, all the content remains.

What you can do is the following:
❌ Please make a full website backup before proceeding ❌
- Make the CPT translatable
- In the WP dashboard, go to Offices
- Switch to French using the language switcher in the admin bar
- Trash all the translated office posts
- Empty the Trash
- Set the CPT untranslatable again

Best Regards,
Otto

Hello,

I am glad that helped.

If you have any specific questions, I'll be happy to help. But I can't debug the custom theme. I am sorry, it's outside our support scope and probably outside of my knowledge :).

Best Regards,
Otto

Hello,

Thanks for the heads up.

The ticket will remain open for two weeks without activity.

Best Regards,
Otto