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[Closed] Site key not matching subscription

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This topic is split from https://wpml.org/forums/topic/wpml-media-translation-11/

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Last updated by Mihai Apetrei 2 months, 2 weeks ago.

Assisted by: Mihai Apetrei.

Author Posts
January 17, 2025 at 1:43 pm #16606356

stanislavK-14

I have not found anything that is creating issues but still getting these errors:

1. wpml: Unable to register: Site key not matching subscription-fetching 2025-16-01 07:01:23 (This is in installer Log / Communication Error Details)

2. WPML plugin cannot connect to wpml.org
WPML needs to connect to its server to check for new releases and security updates. Something in the network or security settings is preventing this. Please allow outgoing communication to wpml.org to remove this notice.

3. I have registered a staging site that is also not translated only the woocommerce section but not anything else. that site is: hidden link

So mainly I am getting issues on the czech version of the site, which is set to the following url: hidden link
January 17, 2025 at 3:34 pm #16607164

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there.

Thank you for contacting WPML Support.

Let's handle the issues in the first two points as they are similar, and if you can explain a little bit more about point 3 so I can properly create a new ticket for that specific issue, that will be perfect.

Regarding the "site key not matching" message, this issue usually happens when the site URL and registered site URL are different, e.g., with www or without www. Could you please delete the existing site key and create a new one by following the below steps:

1. Please login to your WPML.org account >> Go to the Sites page: https://wpml.org/account/sites/
2. Delete the existing site key.
3. Please login to your site and go to the Dashboard >> Plugins >> Add new plugin > Commercial tab and click the Unregister WPML from this site link if that link exists.
4. Then please click the Register WPML link.
5. Click the Get a key for this site link.
6. It will generate the Key for your site.
7. Copy the key, paste it back into the input box, and press the Register button.

If the notifications persist, please try the below procedure:
1. Go to WP Dashboard Menu >> Updates.
2. Press the "Check again" link and see if this resolves the issue.

Regarding the "WPML cannot connect" notification, there's a significant chance that what you are seeing is a false positive that has been cached on the server. This notification will likely be automatically removed when the cache clears.

To verify if it's a false positive, follow these steps:
1. Go to your WordPress dashboard.
2. Navigate to "Plugins" > "Add New" > "Commercial."
3. Click the "check for updates" button.

If the page refreshes and WPML is still showing as registered, it is indeed a false positive, and you don't need to worry about it.

Kindly let me know the results.

Mihai Apetrei

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