Skip to content Skip to sidebar

Home › Support › English Support › [Waiting for user feedback] Split: finished the setup and the site is completely broken

[Waiting for user feedback] Split: finished the setup and the site is completely broken

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic is split from https://wpml.org/forums/topic/setup-screen-not-loading/

Sun Mon Tue Wed Thu Fri Sat
9:00 – 18:00 9:00 – 18:00 9:00 – 18:00 9:00 – 18:00 9:00 – 18:00 - -
- - - - - - -

Supporter timezone: Africa/Cairo (GMT+02:00)

Tagged: ,

This topic contains 2 replies, has 0 voices.

Last updated by Osama Mersal 4 days, 13 hours ago.

Assisted by: Osama Mersal.

Author Posts
December 22, 2025 at 6:53 am #17681156

Özgür Levent

I just finished the setup and the site is completely broken. The header and footer are unusable. I backed it up yesterday and now I'm reinstalling it. I want to skip step 4, the AI ​​translation, and do it manually. How can you help me with this? This step is breaking the site's structure.
December 22, 2025 at 7:45 am #17681356

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

I'm Osama from the WPML forums support team. I'll be glad to help you today.

I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please back up your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama
December 23, 2025 at 9:29 am #17684189

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for the access details. I finished the setup. Please check and let me know if the site works correctly.

Please note that you may need to go to Theme Options and reselect the header, footer, and other settings.

Best regards,
Osama