Split: media issues

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing issues with displaying different images for different language versions of their site. They have successfully uploaded and displayed an image in the Romanian and English versions but are unsure how to manage this for other languages or use different images for each language version.
Solution:
1) To address the issue of displaying the same or different images across various language versions, we recommend the following steps:
- Ensure that the page is fully translated into the desired languages. This includes completing the translation job for each language.
- For displaying different images in different languages, navigate to WPML > Media Translation. More details can be found here: Media Translation Guide.
2) If parts of the page should not appear in languages other than Romanian, consider disabling the WPML editor for this page or all pages and make the changes manually using the WordPress or Elementor editor. This allows for manual control over layouts, images, and text in different languages.

Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML Support Forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic is split from https://wpml.org/forums/topic/split-can-not-see-photo-for-translation/

Tagged: Exception

This topic contains 8 replies, has 0 voices.

Last updated by Dražen 3 weeks, 1 day ago.

Assisted by: Dražen.

Author	Posts
January 20, 2026 at 7:06 am #17744699
unicR	Please create a new ticket, I want to be sure I will still talk to you, not to other Supporter, because u already know what is my problem. PS: Why don't I get email when you answer here?
January 20, 2026 at 7:09 am #17744702
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00)	Hello, here is the ticket for your other issues with image and another website. 1) In order to expedite handling your support requests, can you please share WPML support debug information from your site. - To give debug information, login to your site and go to WPML → Support. From there click on the “debug information” link at the bottom of the page. - Once on the “debug information” page, select the entire content of the text box and copy it. - Now go back to our support forum, find debug information box and paste it. More information on the link: https://wpml.org/faq/provide-debug-information-faster-support/ 2) Can you please explain in details what is the issue you are having there? Kind regards, Drazen
January 20, 2026 at 8:00 am #17744798
unicR	On my other website, hidden link, I have uploaded a photo in a gallery, I have translated it in English and French, but when i switch languages, the photo is not showing. What am I missing here? 🙁 See video here: hidden link Please let me know if u need user login. Thank you! 🙂
January 20, 2026 at 8:37 am #17744915
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00)	Hello, thanks for getting back and sharing the video. Please let me know do you want to show same image in en or another translated image? Yes, please share admin access in next private reply and I will take a look. Regards, Drazen
January 20, 2026 at 9:08 am #17745062
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00)	Hello, thanks. 1) I have change some settings, and now if you upload new image it should work fine. I have tried and confirmed it. - hidden link Please remove current image and then add upload new image and save / re-translate and it should be fine. 2) To use different image you can set it from WPML > Media translation. Please check: - https://wpml.org/documentation/getting-started-guide/media-translation/#how-to-display-different-media-per-language Regards, Drazen
January 20, 2026 at 9:39 am #17745159
unicR	It worked for one language. I have uploaded it in Romanian language, translated in all languages, the image shows on Romanian and on English versions. Why?
January 20, 2026 at 9:43 am #17745212
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00)	Hello, This happens because the page needs to be translated 100% and the translation job must be completed. Previously, I completed this only for English, which is why it works correctly there. Please open the page and fully translate it for the other languages first and make sure to finish the translation. After that, when you change the image / re-translate, it should work correctly for all languages. Let me know if you need any help with this. Regards, Drazen
January 20, 2026 at 11:52 am #17745921
unicR	The thing is that I have some parts of my page which are not supposed to appear on other languages than Romanian. Can I do that? Which is the correct way?
January 20, 2026 at 11:56 am #17745972
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00)	Hello, In this case, the best approach is to disable the WPML editor for this page or for all pages—and make all changes manually using the WordPress or Elementor editor. You should make this changes in the default language and select the WP editor. This will allow you to manually apply all modifications, including different layouts, images, and text. Any additional changes will also need to be handled manually for each language. Please note that if you later switch back to the WPML editor, any changes made manually will not be visible or reflected inside the WPML editor. Regards, Drazen