[Resolved] Split: product translation cost / credits

Problem:
The client is concerned about the high usage of translation points for product descriptions that are mostly similar, questioning why translation memory does not recognize these similarities. The client also inquires about earning translation points, refunding points, and deleting translation tasks.
Solution:
We explained that translation memory requires segments to be identical to match and be reused; even slight differences mean they need to be translated anew. For further details on how WPML tracks translations, visit https://wpml.org/documentation/translating-your-contents/how-wpml-keeps-track-of-your-translations/.
Regarding earning points, the client can purchase a credits package or use a pay-as-you-go system. If the client prefers to translate manually, they can assign themselves as the translator via WPML > Translation Management, then go to WPML > Translations to take and translate the page. More information on credits can be found here: https://wpml.org/faq/what-are-credits/.
Unfortunately, once translation credits are used, they cannot be refunded as the cost has already been incurred with the third-party translation engine. Additionally, translation tasks cannot be deleted but can be canceled from WPML > Translation Management > Jobs, or reassigned to the client for a new translation attempt.

If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if the problem persists. For further assistance, you can contact us through the WPML support forum.