String Translation

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 16 replies, has 1 voice.

Last updated by Kor 2 days, 3 hours ago.

Assisted by: Kor.

Author	Posts
January 12, 2026 at 5:56 am #17720011
panagiotisL-3	We can't find one particular string for translation. We've registered and done everything provided in the documentation but still couldn't find this string. So please help us find this string to translate.
January 12, 2026 at 6:03 am #17720014
panagiotisL-3	We've translated all the Return to shop strings but this Return to shop button still shows in English
January 12, 2026 at 6:29 am #17720048
panagiotisL-3	KIND REMINDER
January 12, 2026 at 8:04 am #17720215
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I’ve reviewed your query along with the screenshots and can see the issue you’re referring to. I’ll need to identify where this string is coming from. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
January 12, 2026 at 11:43 am #17721265
panagiotisL-3	NEED A RESPONSE
January 12, 2026 at 12:02 pm #17721348
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I’ve reviewed this and can see the issue you’re experiencing. Could you please install the theme and try to replicate the problem on our sandbox site here: hidden link I’ve already installed WPML and WooCommerce on the sandbox. Testing the issue there will allow us to investigate further without affecting your production site.
January 12, 2026 at 1:06 pm #17721547
panagiotisL-3	Guys we can not just replicate this on a sanbox account. The theme needs a license to be installed and we are not going to buy another license for it. This is simple, we gave you credentials as well. Just get that string translate for us. That's it.
January 12, 2026 at 1:07 pm #17721551
panagiotisL-3	If you can not provide support. I would suggest to assign this chat to Shekhar, because he has always been helpful for us and solving any issue.
January 12, 2026 at 1:52 pm #17721756
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. My apologies for the inconvenience. Please give me one last chance to assist you further with this. The strings are translated correctly in String Translation, but there appears to be a conflict that’s preventing the correct language from displaying on your website. I’ve installed the WoodMart theme on our sandbox site here: hidden link On the sandbox, the translated button displays properly in Spanish without any issues, as shown in the attached screenshot. Could you please share FTP access so that I can check the language files on your server? Alternatively, and even better, if you could allow me to create a snapshot of your website using Duplicator, I can troubleshoot the issue locally. You can find more details about this request here: https://wpml.org/de/faq/provide-supporters-copy-site/
January 12, 2026 at 2:23 pm #17721892
panagiotisL-3	Yes I approve you to create a snapshot using Duplicator and do your test.
January 13, 2026 at 6:46 am #17723596
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I've downloaded a copy of your Website and I will check and come back to you shortly.
January 13, 2026 at 7:36 am #17723705
panagiotisL-3	Alright thanks! Please make this a priority if possible.
January 13, 2026 at 10:05 am #17724373
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. It looks like it's just a cache issue. I've temporarily deactivated WP Rockets plugin so that cache can be cleared immediately. Now after clearing my browser cache, it's showing up correctly now as shown in the attached screenshot. Could you check? You can reactivate the WP Rockets plugin after checking on this.
January 13, 2026 at 12:03 pm #17725074
panagiotisL-3	Yes works but we need WP Rocket for speed. So anyway we can find a solution with WP Rocket activated ? Because once I reactivate WP Rocket it again shows the English text.
January 13, 2026 at 12:49 pm #17725287
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. WP Rocket is fully compatible with WPML, and there are no special settings required unless you want to apply additional optimizations, as explained here: https://wpml.org/plugin/wp-rocket/ It’s possible that your website is still serving cached content after activating WP Rocket. Could you please try fully clearing the WP Rocket cache and check if the issue persists?