Support page wrongly shows plugins not installed

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This topic is split from https://wpml.org/forums/topic/wpml-will-not-translate-any-page/

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Supporter timezone: Asia/Singapore (GMT+08:00)

Tagged: Large Sites

This topic contains 2 replies, has 0 voices.

Last updated by Christopher Amirian 1 month, 2 weeks ago.

Assisted by: Kor.

Author	Posts
November 25, 2025 at 5:24 am #17606549
cristianS-23	Another bug found. And it's actually installed!!! Confirmed: This is a WPML Bug WooCommerce Multilingual IS installed and active: \| What WPML Shows \| Reality \| \|-----------------\|--------------------\| \| ❌ Not installed \| ✅ Active \| \| ❌ Status: No \| ✅ Status: Active \| \| ❌ Version: n/a \| ✅ Version: 5.5.2.1 \| Proof: Plugin Name: WPML Multilingual & Multicurrency for WooCommerce Version: 5.5.2.1 File: wpml-woocommerce.php Status: Active Update Available: 5.5.3 Why WPML's Detection is Failing: The WPML support page checks for installed companion plugins, but its detection logic is flawed. It's likely checking: 1. A wrong plugin slug or constant 2. An outdated detection method 3. Or has a caching issue Impact: - ⚠️ Cosmetic only - doesn't affect functionality - Your WooCommerce Multilingual is working fine - Just a false report in WPML's diagnostics Recommendation: Report this to WPML support with: - Plugin: woocommerce-multilingual v5.5.2.1 - Issue: Support page shows "Not installed" when it's active - WPML Version: 4.8.2
November 25, 2025 at 5:28 am #17606551
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. We’re aware of this issue, and you can safely ignore it for now. You can continue using the plugin as usual without any problems.
November 30, 2025 at 2:38 pm #17620532
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi Cristian, This is Christopher. I just wanted to give more context about this. We reported this to our development team, and it is in the process of getting fixed. We will report the fix in the upcoming releases of WPML as a changelog. Thank you.

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