Traducing Global footer in Avada breaks shop page

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Tagged: Exception

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Last updated by Bruno Kos 2 months ago.

Assisted by: Bruno Kos.

Author	Posts
April 25, 2025 at 3:02 pm
julienc-54	Background of the issue: I translated XLIFF corresponding to the Global Footer Section in Avada using WPML. The site I need help with is hidden link. Symptoms: After translating the Global Footer in Avada, the shop page (Les oeuvres in the FR menu) is no longer available. Questions: Why is the shop page missing after translating the Global Footer in Avada?
April 25, 2025 at 3:14 pm
April 26, 2025 at 5:43 am #16970293
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Hi, When I try to switch to the English shop page, it points to hidden link. This indicates that the page is still in draft status and not properly published as a translation. To fix this, you can easily publish the English shop page by following these steps: - Go to Pages in your WordPress dashboard. - Find the English version of the Shop page. - Hover over it and click Quick Edit. - Change the Status from "Draft" to "Published". - Click Update to save your changes. Please let me know if you need any help with this!
April 28, 2025 at 1:24 pm #16975071
julienc-54	That is the problem ! I just did it, now, the page is not working anymore. The page is not the shop as I earlier said, but it only contains a Avada Section displaying Content Archive Products How should I do ? The only way I found to fix it is reverting a backup of plugins with UpdraftPlus
April 28, 2025 at 2:59 pm #16975592
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Would you be willing to provide me with WordPress and FTP credentials so I could investigate the issue directly? https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ I marked your next reply as private so that you can safely add credentials.
April 28, 2025 at 3:05 pm #16975603
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	I apologize, I did not realize that credentials were provided during the chat session. Let me check this and get back to you.
April 28, 2025 at 3:40 pm #16975703
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	When I compare and hidden link and hidden link the layout looks different. Is the English one correct, or? If so, where did you create this layout, maybe a template or Avada options?
April 28, 2025 at 5:08 pm #16976090
julienc-54	I think I could fix it ! Thnaks for you help anyway !
April 29, 2025 at 5:22 am #16977134
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	If you need any further assistance, feel free to reach out. You can also open a new ticket if any new issues come up.