Before this ticket gets assigned to my colleagues, I will try to help.
The proper way to translate strings depends a lot on how they have been implemented inside the theme/plugin.
Sometimes, there are even duplicates of the same string and only one of them is the correct one that needs to be translated.
Also, sometimes, simply removing the string (checking the box and removing it) and then re-registering it again by scanning for it (one of the methods below) and re-translating it resolves the issue.
1. Please try this:
Go to WPML > String Translation and at the bottom of the page you will find a checkbox called "Look for strings while pages are rendered". You can enable (check) that and then go in the front end to a page where you have that string showing up and then go back to WPML > String Translation and search for that string and see if it now shows up.
2. If you can't find them inside the WPML > String Translation, they might be added as admin text.
Here is a screenshot to show you that I have the required stings translated for the domain wp-recipe-maker-premium
hidden link
However, as per the plugin developer, these strings should be also translated for the domain wp-recipe-maker, the issue is I am unable to locate the strings in this domain except the string for Percent Daily Values are based on a 2000 calorie diet.
I need all the below strings in domain wp-recipe-maker hidden link
- I couldn't check the site due to the GEO Blocking, could you please unlock Egypt or whitelist my IP Address?
My IP Address is: 102.45.200.141
- I would also need to request temporary access (WP-Admin) so I can investigate this issue further.
– preferably to a test site where the problem has been replicated if possible –
Your next answer will be private, which means only you and I have access to it.
❌ Please backup your database and website before providing us with access details ❌
If you don't see the form below, please don't add your credentials as they will be publicly exposed: hidden link
I'm still not able to access the site even after using a VPN, also my colleagues can't access the site from different locations.
Could you please check again the GEO location blocking settings and make sure to whitelist the following?
IP address: 41.47.240.113
Country: Egypt
If that's not possible, kindly create a copy of your site and provide a link to download it. You can use the Duplicator plugin (https://wordpress.org/plugins/duplicator/)
The plugin will create a package file that you can download then upload again to Google Drive or Dropbox and share the download link in the next reply which I have marked as private. Then I’ll escalate this issue to our developers for further investigation.
The string "Cook Mode" needs to be translated in the Spanish template, not String Translation. Please go to WP Recipe Maker > Settings > Template editor > Click Open the Template Editor > Click "Recipe Templates" > Select "My Chic Spanish
Then you can add the Spanish string and save the template (Please check the attached pictures).
The other strings are added inside the Nutrition Label but it doesn't work the same way and I couldn't find any clues about it.
I have created this clean sandbox setup on our servers here: hidden link
(one click login)
I would need you to please set up WPML + the WPML add-ons as you have them on your site (they are already installed) and to also install the WP Recipe Maker plugin and try to recreate the issue of the Nutrition Label.
Please don't install anything else like plugins that are not necessary, on a clean sandbox we try to use just the WPML plugins and the plugin/theme that's part of the issue.
If the issue is going to take place on this clean setup on our servers too, then I can forward this to our compatibility department.
Please let me know how that goes and what you are able to find.
Regarding the below request, please could you clarify if you want me to install the wp recipe maker plugin on the sandbox? I have a single website WP recipe maker licence, so I am wondering if I install it on the sandbox will it impact my production site as it is already using the licence key?
I would need you to please set up WPML + the WPML add-ons as you have them on your site (they are already installed) and to also install the WP Recipe Maker plugin and try to recreate the issue of the Nutrition Label.
Hello, I am trying to create a staging site for this purpose, I do not want to install a plugin if it can be avoided, I just need some time to get the staging setup correctly.
This might be a compatibility issue, I've escalated the ticket to our 2nd tier support team for further investigation and will update you once I get their reply.
This is a compatibility issue with the WP Recipe Maker plugin. Please create a full backup of the database and website then try the following steps:
1. Edit the file: wp-content/plugins/wp-recipe-maker-premium/includes/public/class-wprmp-nutrition-label-layout.php
2. Find the following code (line 84):
4. Go to your database manager (Like phpMyAdmin)
5. Go to the SQL tab and run the following query:
UPDATE `wp_options` SET
`autoload` = 'yes'
WHERE `option_name` = 'wprmp_nutrition_label_layout';
6. Go to WPML > String Translation
7. Click the "Translate texts in admin screens" link at the bottom of the page
8- Search for the strings and add them to the string translation (they should be with the domain "wprmp_nutrition_label_layout")
9- Go back to the String Translation page and translate them
Let us know your feedback please.
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