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[Closed] Ultimate memberships pro custom field strings translated but not appearing on directory page

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This topic contains 28 replies, has 1 voice.

Last updated by Kor 7 months, 2 weeks ago.

Assisted by: Kor.

Author Posts
May 28, 2025 at 9:11 pm #17085477

chrisL-17

Background of the issue:
I am trying to set up a directory of consultants that can be filtered by their area of expertise. This metadata is configured as a user field in Ultimate Memberships Pro. I have translated the terms using string translation, but the French terms do not appear on the directory page. The issue can be seen here: hidden link

Symptoms:
The French terms do not appear in the directory. Instead, only untranslated English terms appear.

Questions:
Why are the translated French terms not appearing in the directory?
How can I ensure that the translated terms appear correctly on the directory page?
May 28, 2025 at 9:25 pm #17085529

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Please confirm if the terms have been translated at WPML > Taxonomy Translation.

https://wpml.org/documentation/getting-started-guide/translating-post-categories-and-custom-taxonomies/

Also, as I suppose the Consultants are a custom post type, make sure that they are all translated.

If this will not solve the issue, please let us know.

Best regards
Andreas
May 28, 2025 at 9:35 pm #17085533

chrisL-17

The site uses Ultimate Memberships Pro (hidden link) to track its members as well as display them in its member directory, which is the page that I've got the problem with.

So member records are not custom post types. And the custom user fields that UMPro allows me to create are not taxonomy.

The values of the user fields are available only to string translation in a domain called admin_texts_ihc_user_fields …that I can find, anyway.
May 29, 2025 at 7:37 am #17086504

Kor

Thanks for your reply.

I can see two terms showing up on the French Directory. I need to check the backend to understand the setup. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
June 2, 2025 at 4:57 pm #17098890

Kor

Thanks for your reply. I've reviewed the setup, and it appears to be quite complex. The guide here — hidden link — doesn’t provide details on how filters are translated.

To proceed, I’ve set up a sandbox site for testing: hidden link . Please install the necessary plugins, add a few members, and try to reproduce the filter issue on a test page.

If you're able to replicate the problem, I’ll escalate this to our 2nd Tier Support for further investigation.
June 5, 2025 at 9:58 am #17109430

chrisL-17

I'm trying to get the licensing sorted with Ultimate Memberships Pro so that I can install the full version on the development site you created.

My dev site license is registered to another domain.
June 5, 2025 at 2:43 pm #17110757

Kor

Ok, let me know how it goes.

June 12, 2025 at 3:44 am #17128267

chrisL-17

Envato won’t let me transfer the licence to this different temporary domain. If I can set up a permanent dev server, can we do the test there instead? The client has very little money and will not want to keep buying licenses.

June 12, 2025 at 9:16 am #17129163

Kor

Thanks for your reply. Yes, we can try this.

June 13, 2025 at 4:25 pm #17134228

Kor

Thanks for your reply. I can see the issue here hidden link .

I want to escalate this further to our 2nd Tier Support. I kindly ask for a snapshot of the staging site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.

To guide you further, please adhere to these instructions:

1. View the Duplicator instructions video: hidden link

2. Consult WPML's instructions on providing supporters with a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/

3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files.

Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large.

Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.
June 16, 2025 at 5:35 pm #17140067

Kor

Thanks for your patience. I've imported your Website into my local dev site and I will check and come back to you as quickly as possible.

June 18, 2025 at 6:49 am #17144701

Kor

Thanks for your patience. I will escalate this to our 2nd Tier Support for further assistance. I will come back to you once I've feedback.

July 14, 2025 at 7:19 pm #17235446

chrisL-17

Can you tell me anything about when/if this will be fixed or where you're at in the investigation/fix process?

My client is unable to do outreach to potential new members in french because their site's french member directory does not work.

Thank you.

cmkl
July 15, 2025 at 6:57 am #17236220

Kor

Thanks for your patience. I'm checking the status with the 2nd Tier Support and will come back to you as quickly as possible.

July 17, 2025 at 3:40 pm #17247043

Kor

Thanks for your patience. I have a feedback and this is what our 2nd Tier Support shared.

We are contacting the authors to cover all the missing parts; in the meantime, here is the workaround :

Workaround
1- Go to WPML > String Translation
2- Filter by "translation complete", search for field name "[ihc_user_fields]", this will list all the strings that the user already translated as part of the filter.

3- Select all of them and delete them, these strings are values used in the code and should not be translated

4- Open \wp-content\plugins\indeed-membership-pro\public\views\listing_users-filter.php

5- Search for line 167 under the case 'checkbox'

6- Replace

<?php
				foreach ($field['values'] as $v){
					if (is_array($get_value)){
						$checked = (in_array($v, $get_value)) ? 'checked' : '';
					} else {
						$checked = ($v==$get_value) ? 'checked' : '';
					}
					?>
						<div class="iump-form-checkbox">
							<input type="checkbox" name="<?php echo esc_attr($field['name']);?>[]" value="<?php echo esc_attr(ihc_correct_text($v));?>" <?php echo esc_attr($checked);?> />
							<?php echo esc_html(ihc_correct_text($v));?>
						</div>
					<?php
				}
				?>

With

<?php
				foreach ($field['values'] as $v){
					if (is_array($get_value)){
						$checked = (in_array($v, $get_value)) ? 'checked' : '';
					} else {
						$checked = ($v==$get_value) ? 'checked' : '';
					}

								// WPML: Separate value and label
								$wpml_original_value = ihc_correct_text($v);
								$wpml_string_name = 'checkbox_option_' . $field['name']; 
								do_action( 'wpml_register_single_string', 'ihc', $wpml_string_name . '_' . sanitize_title($v), $wpml_original_value );
								$wpml_translated_label = apply_filters( 'wpml_translate_single_string', $wpml_original_value, 'ihc', $wpml_string_name . '_' . sanitize_title($v) );
							?>
							<div class="iump-form-checkbox">
								<input type="checkbox" name="<?php echo esc_attr($field['name']);?>[]" value="<?php echo esc_attr(ihc_correct_text($v));?>" <?php echo esc_attr($checked);?> />
								<?php echo esc_html($wpml_translated_label); ?>
							</div>
					<?php
				}
				?>

7- Visit the Directory page in the front end, so WPML can load the new strings
8- Go back to WPML > String Translation, you will see the string loaded under a new domain "ihc", only translate those strings; its names should be formated as "checkbox_option_name"

The topic ‘[Closed] Ultimate memberships pro custom field strings translated but not appearing on directory page’ is closed to new replies.