Unable to access the WPML account

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Assisted by: Bruno Kos.

Author	Posts
January 6, 2026 at 1:56 pm #17706854
andrewF-15	Hi, I’m currently unable to access my another WPML account. Username: richardP-52 Associated email: software-tools@globalizeme.com When attempting to log in, I receive a message stating that the account is invalid or not recognised. However, I’m confident this account is valid and linked to navtechradar.com, where the WPML plugin has been installed and actively used for translations. To assist with troubleshooting, I’ve also attached the WPML debug document generated from the site. Could you please help with either: Resetting the password, or Restoring access to this account if there is an account recognition issue Please let me know if you need any further verification details from my side. Thank you for your support. Kind regards, Richard
January 6, 2026 at 2:34 pm #17706978
andrewF-15	Hi, Thanks for the support. We are now able to recover our account.