WooCommerce Reviews Conflict issue

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue where enabling WPML on their WooCommerce site causes product reviews to be duplicated, creating thousands of copies. This problem does not occur when WPML is disabled.
Solution:
We identified that the issue might be due to a conflict between WPML and the client's theme, which is not compatible with WPML. To isolate and verify the conflict, we recommended testing the review functionality on a fresh install. We provided the client with a test website and instructed them to install only their theme, WooCommerce, and a single product to check if the issue persists in this controlled environment. Here is the link to the test site: https://classy-cabasa.sandbox.otgs.work/?auto=eR6q6VyJAmiFk954xcuhKyhM8m6BPSfx

If this solution does not resolve your issue or seems irrelevant due to updates or differences in your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket for further assistance.

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Tagged: Bug

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Last updated by omriS-5 8 months, 1 week ago.

Assisted by: Lucas Vidal de Andrade.

Author	Posts
April 8, 2025 at 2:16 pm #16909874
omriS-5	Background of the issue: I'm facing an issue with WooCommerce product reviews on my site hidden link. I need to translate the reviews from Hebrew to English using WPML. Symptoms: When a user submits a new review on the site, it gets duplicated automatically, creating 1000+ copies. This issue does not occur when WPML is disabled. Questions: Could you please help me resolve the issue of duplicate reviews when WPML is enabled?
April 8, 2025 at 2:24 pm #16910025
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hey there, I had to convert the chat into a ticket, so it wouldn't get automatically closed. I would like to look at this directly on your site. For this I would need temporary access (WP-Admin and FTP) to your site, preferably to a test/staging site where the problem has been replicated if possible. The required fields can be found below the comments section. The information you enter is private, i.e. only you and I can see it and have access to it. I may need to replicate your website locally. To do this, I need to temporarily install a plugin called "Duplicator" or "All in One WP Migration" on your website. This will allow me to create a copy of your website and content. Once the issue is resolved, I will delete the local website. Let me know if this works for you. IMPORTANT Please make a backup copy of the site files and database before giving us access. - If you do not see the wp-admin/FTP fields, this means your post and site login details are being made PUBLIC. DO NOT post your website details if you do not see the required wp-admin/FTP fields. If you do not, ask me to enable the private box. The private box looks like this: hidden link
April 10, 2025 at 9:17 am #16917452
omriS-5	I've tested it in my local environment with the default Twenty Twenty-Five theme and WPML, and the reviews are working fine as expected. However, in my actual theme, it's not functioning properly. Could you please help me resolve this theme compatibility issue? If we need to add any specific code to support it, kindly guide me. This issue is quite critical and unusual for me.
April 10, 2025 at 12:28 pm #16918507
omriS-5	Thanks for you support