WPML not translating in Global Link / Transperfect

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Tagged: Translation Service

This topic contains 7 replies, has 0 voices.

Last updated by Ahmed Mamdouh 1 week ago.

Assisted by: Ahmed Mamdouh.

Author	Posts
September 25, 2025 at 8:43 pm #17433989
BlogAdmin	Background of the issue: I am trying to resolve an issue with WPML not translating in Global Link / Transperfect for my site hidden link. I can't find my old support ticket for the project at hidden link. I am following the documentation titled 'Translation Jobs From TransPerfect Needs a Review'. There was an issue while sending jobs to the service, and the team is investigating. If the issue is on their side, they will resend the jobs; otherwise, they will cancel them and notify me via email. I have not received an email yet. The error log shows: 2025-09-25 18:26:36 UTC (Batch ID: 123556) - uncaught throw "Invalid config. undefined method 'untaint' for an instance of String" and 'Could not commit batch to Translation Service.' Symptoms: WPML is not translating in Global Link / Transperfect. Error message: 'Invalid config. undefined method 'untaint' for an instance of String'. Questions: Why is WPML not translating in Global Link / Transperfect? How can I find my old support ticket for the project at hidden link?
September 25, 2025 at 9:45 pm #17434044
Lauren WPML Supporter since 10/2015 Languages: English (English ) Timezone: America/New_York (GMT-04:00)	Please let me know if mapping the language correctly had any impact on the error that you were receiving. If the error is still happening when sending to translation, I will inform the translation proxy team so that we can get this fixed for you.
September 25, 2025 at 10:18 pm #17434052
BlogAdmin	The mapping had not changed, and it does not work. Please inform the translation proxy team as soon as possible, please
September 25, 2025 at 11:39 pm #17434086
BlogAdmin	Hi again, I just wanted to check in, do you have an idea of when I might hear back from the dev team?
September 26, 2025 at 11:24 am #17435658
BlogAdmin	Hi, just in case it's helpful, I've attached the full mapping. Let me know if Spanish (Latin America) needs to be changed. On September 21, 2025 it worked fine with these settings. Thanks
September 26, 2025 at 2:52 pm #17436510
Lauren WPML Supporter since 10/2015 Languages: English (English ) Timezone: America/New_York (GMT-04:00)	I have escalated this to our Translation Proxy team and they will follow up with you as soon as they have more information.
September 26, 2025 at 6:10 pm #17437064
Ahmed Mamdouh Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hello, This is Ahmed Mamdouh from the translation proxy team. I checked our logs and I found that there is an error coming from the TransPerfect API. I informed them of all the needed information, and they are investigating the issue right now. It would be great if you could also follow up with them. Best regards, Ahmed Mamdouh.
October 1, 2025 at 5:23 am #17447103
Ahmed Mamdouh Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hello, Kindly be informed that the issue has been resolved. Please try again and let me know if you need any other help. Best Regards, Ahmed Mamdouh.