WPML setup not showing any languages, 3rd time asking for help

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is trying to set up WPML on their website but faces issues where the WPML setup wizard does not show any languages to choose from, and the translation widget is not functioning properly.
Solution:
If you're experiencing issues with the WPML setup wizard not displaying languages or the translation widget not working correctly, we recommend continuing the conversation in the existing support thread where our colleague Noman is already providing assistance. You can follow the discussion and receive targeted support at WPML support forum thread.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: Exception

This topic contains 1 reply, has 0 voices.

Last updated by Andrey 2 weeks, 1 day ago.

Assisted by: Andrey.

Author	Posts
June 20, 2025 at 9:28 pm #17155398
deaV	Background of the issue: I am trying to set up WPML on my website, hidden link. I have attempted to fix the databases, reinstall the plugin manually and with the OTGS installer, and added new languages manually during setup. Symptoms: The WPML setup wizard is not showing any languages to choose from, and the translation widget didn't work properly. Questions: Why is the WPML setup wizard not showing any languages? How can I properly install the WPML plugin to ensure it works as expected?
June 21, 2025 at 4:56 pm #17156245
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for contacting WPML support. I noticed that my colleague Noman is already assisting you with this same issue here: https://wpml.org/forums/topic/wpml-widget-doesnt-show-the-default-language-on-the-translated-pages/#post-17155445 Please continue the conversation in that thread so he can provide you with the best possible support.