Background of the issue:
I am trying to translate products, pages, and sync the menu using WPML. I expected to see the translation management page at hidden link.
Symptoms:
The translation job just hangs and does not proceed.
Questions:
Why does the translation job hang?
What steps can I take to resolve the hanging translation jobs?
Thanks for your reply. I'm sorry to hear that the suggested method did not work for you.
I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
Thanks for your patience. I can confirm that I also see the issue when inspecting your Website. Could you please clone the site to a staging environment? Once that’s ready, I’ll proceed with basic troubleshooting steps such as deactivating plugins and switching themes.
Thanks for your patience. Could you please generate a new sitekey for this domain ? hidden link then share it with me here. I'm getting "Api error missing resource: No sitekey found for this website" shown here hidden link
Thanks for your reply. Sorry, I'm getting this error now "LOGIN BLOCKED: 2FA is required to be active on your account. Please contact the site administrator." when I try to login to your Website. Could you check?
Thanks for your reply. Sorry, I'm getting this error now "LOGIN BLOCKED: 2FA is required to be active on your account. Please contact the site administrator." when I try to login to your Website. Could you check?
what is more confusing, I've tried sending GPD WIN 5 Docking Station review: Exploring the Official Accessory post for translation, and then generated a report, so credits were used, but translation didn't update.
YOUR WPML software is leaky like a sieve. constant bugs. We paid in translations more than $10K only this year and constant issues! As well as if I check reports, sometimes instead of updating translations (for minor changes) we were charged for full translations and etc...
I suspect these are intentional bugs to charge customers more money...
Thanks for your patience. I’ve checked your site and the translations are already available in the Advanced Translation Editor. You can see this in the screen recording hidden link . Once I manually opened the Advanced Translation Editor for the page, the translated content appeared correctly.
No additional credits were used. The reason the translated posts were not visible in the Translation Dashboard is likely due to the previous stuck translation process.
Now that this has been resolved, please review the translations in the Advanced Translation Editor and mark them as complete. Once done, the translated content should appear correctly on the frontend.
Issue is not resolved.
a) in translation manager these are not showing as translated
b) you are showing stage, but issue is on live, which still persist there.
| What WPML Shows | Reality |
|-----------------|--------------------|
| ❌ Not installed | ✅ Active |
| ❌ Status: No | ✅ Status: Active |
| ❌ Version: n/a | ✅ Version: 5.5.2.1 |
Proof:
Plugin Name: WPML Multilingual & Multicurrency for WooCommerce
Version: 5.5.2.1
File: wpml-woocommerce.php
Status: Active
Update Available: 5.5.3
Why WPML's Detection is Failing:
The WPML support page checks for installed companion plugins, but its detection logic is flawed. It's likely checking:
1. A wrong plugin slug or constant
2. An outdated detection method
3. Or has a caching issue
Impact:
- ⚠️ Cosmetic only - doesn't affect functionality
- Your WooCommerce Multilingual is working fine
- Just a false report in WPML's diagnostics
Recommendation:
Report this to WPML support with:
- Plugin: woocommerce-multilingual v5.5.2.1
- Issue: Support page shows "Not installed" when it's active
- WPML Version: 4.8.2
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