Reference to our recent chat, the issue has been escalated to our 2nd tier team for further investigation. I'll update you as soon as I hear back, however, please accept our apologies in advance for delays in response due to holidays.
The matter has already been escalated but unfortunately due to current holidays there's a slight delay. I'm, however, checking again with the team and 'll update you as soon as there's more to it.
I just wanted to update you that our team has added negative 195000 credits to your account (which became 0 with 0 invoice due to failed payment tries last time), so you will need to pay the safety limit before moving forward.
