Activate my production site

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are unable to activate the WPML plugin on your production site.
Solution:
First, ensure that you are using the latest version of the WPML plugin. You can verify the latest released versions by visiting My Account → Downloads on wpml.org. If you are not using the latest version, please update and try activating again.

If you are using the latest version, follow these steps:
1. Go to

Plugins → Add New

and click the

Commercial

tab.
2. Click

Unregister WPML from this site

.
3. Copy your key and paste it in the

Commercial

tab.

If you still experience issues after following these steps, please upload screenshots showing what appears when you attempt to activate the plugin.

If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

This topic contains 5 replies, has 0 voices.

Last updated by Andrey 1 month ago.

Assisted by: Andrey.

Author	Posts
July 29, 2025 at 4:47 pm #17279872
Michel	Background of the issue: I'm trying to activate the WPML plugin on my production site. Symptoms: I am unable to activate the WPML plugin on my production site. Questions: How do I activate the WPML plugin on my production site?
July 29, 2025 at 7:03 pm #17280125
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for contacting WPML support. Can you confirm if you are activating the latest version of the WPML plugin on your site? If possible, please upload a screenshot showing what appears when you attempt to activate it. You can verify the latest released versions by going to My Account → Downloads on wpml.org. For instructions, refer to this guide: http://wpml.org/faq/install-wpml/
July 30, 2025 at 9:13 am #17281238
Michel	Hi, The installed version is : 4.7.6. I cannot find the place to paste the activation key in my WPML plugin interface. Sorry ! Regards. Michel
July 30, 2025 at 10:25 am #17281499
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Hello Michel, 1. Go to Plugins → Add New and click the Commercial tab. Click Unregister WPML from this site. 2. Copy your key and paste it in the Commercial tab. I have attached the screenshot for your review. If you still have the issue, please upload the screenshots.
July 30, 2025 at 1:49 pm #17282442
Michel	Many thanks for you answer. Unfortunately I'm not able to find the shown Page. Please find the following access link without password to enter the site admin : Many thanks by advance. Regards.
July 30, 2025 at 8:04 pm #17283219
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	I have removed the access as the support forum is public. I suggest deactivating the temporary link. I have also looked, and I can see that your site is registered under Plugins → Add New and click the Commercial tab.