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Supporter timezone: Europe/Madrid (GMT+02:00)

This topic contains 4 replies, has 0 voices.

Last updated by Marcel 3 weeks, 6 days ago.

Assisted by: Marcel.

Author Posts
October 27, 2025 at 10:23 pm #17523820

mariyaG-3

Background of the issue:
I have a website on WooCommerce with WPML supporting 6 languages. After migrating my hosting to Hostinger, I encountered an issue.

Symptoms:
For 3 languages (SK, CZ, and RO), an order cannot be placed because the product cannot be added to the cart. The other 3 languages (HU, SI, and HR) work fine.

Questions:
Why can't I add products to the cart for SK, CZ, and RO languages after migrating to Hostinger?
What could be causing the issue with placing orders in specific languages?

October 28, 2025 at 7:41 am #17524519

Marcel
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: Europe/Madrid (GMT+02:00)

Hi,

as far as I see, the other languages are currently hidden. So you have a staging environment where I can make some tests?

I would eventually also need to request temporary access (WP-Admin and FTP) to your site
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed

Your next answer will be private which means only you and I have access to it.

❌ Please backup your database and website ❌

✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important.

✙ Please add the Links to the […] Edit Screen, the Page/Post where you insert the […] and the corresponding Front End Page/Screen

Best Regards,
Marcel

October 28, 2025 at 4:18 pm #17526963

Marcel
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: Europe/Madrid (GMT+02:00)

Hi,

thanks for the access! It was working in my test when I was logged into the backend. I also tested it in Incognito Mode and can confirm the issue that way.

However, I don’t see any indication that this is related to WPML. It seems more likely to be caused by server-side caching. Could you please temporarily deactivate LiteSpeed Cache and check if that resolves the issue? Also, please ensure there are no cached files on the filesystem that might be served to logged-out users.

If the issue persists, I recommend continuing our tests in a dedicated staging environment, where we can ensure that no live functionality is affected.

Best regards,
Marcel

October 28, 2025 at 7:30 pm #17527414

mariyaG-3

I deactivated LiteSpeed Cache... the problem is still there...

October 29, 2025 at 2:14 pm #17529832

Marcel
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: Europe/Madrid (GMT+02:00)

Thanks for the information. Could you please provide access to a staging environment where I can run some tests without any third-party plugins?

I would eventually also need to request temporary access (WP-Admin and FTP) to your site
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed

Your next answer will be private which means only you and I have access to it.

❌ Please backup your database and website ❌

✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important.

✙ Please add the Links to the […] Edit Screen, the Page/Post where you insert the […] and the corresponding Front End Page/Screen

Best regards,
Marcel

The topic ‘[Closed] after migrating to new hosting 3 countries work, 3 countries don’t work – can’t make and order’ is closed to new replies.