This thread is resolved. Here is a description of the problem and solution.
Problem: The client was experiencing a blank page when attempting to update a translation on their website. Solution: We identified that the issue was related to a browser extension. If you're experiencing this issue, we recommend disabling the DuckDuckGo Privacy Essentials extension. You can find this extension here: https://addons.mozilla.org/en-US/firefox/addon/duckduckgo-for-firefox/.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly at WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Background of the issue:
I am trying to update a translation. When I click something to translate, I expected to be able to translate. Link to a page where the issue can be seen: hidden link
Symptoms:
I got a blank page when attempting to translate.
Questions:
Why am I seeing a blank page when trying to update a translation?
Is there a specific issue with the link provided?
I have uploaded some screenshots. In short, I start a translation, click on any text to be translated and a blank tab opens.
I will provide a video if necessary. Can you suggest a suitable software for this purpose?
Thanks for your reply. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated.
Your answer will be private, meaning only you and I can access it.
❌ Please backup your database and website ❌
✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
thanks for your help but I couldn't solve it. The parameters from the link you provided are set correctly but the problem persists. Can you explain how you managed to complete the translation?
I tried with the provided account and it still doesn't work. I tried both firefox on windows 10 and firefox on Debian Linux (Sid). I tried Google Chrome on windows 10 and it worked, both with the provided account and my account. I think the problem is firefox at this point.
I use Chrome and Firefox on Mac, and they work correctly without any issues, so I think the issue might be on your browser. It could be an extension or a setting causing this issue.
