[Escalated to WPML Developers team] Duplicate URLs

Hi,

Today, I tried to install your site on my local server to investigate the issue. However, your package lacks the SQL file to populate the DB. Or that I cannot find it in the package you sent.

Can you please tell me where to find it in your package or send me the DB of your site?

For this, I'm enabling a private message for the next reply.

Thanks,
Itamar.

Hi,

I'm sorry, but even after adding the DB of your site and making all the necessary adjustments, I cannot make your site work on my local server. I get this error ERR_CONNECTION_REFUSED. Please see the attached screenshot.

I've created a server for you on our Cloudays server. Please migrate your site and we will try to debug the issue there. I'm sharing all the details in the next private reply.

Regards,
Itamar.

Hi,

Please proceed with what Mihai, my colleague, suggested in the chat with you.

Please try the following steps so that we can test for a compatibility-related issue:

- create a full website backup

- disable all plugins except WPML and its add-ons

- check if the issue is happening again

- if it's not, reactivate your plugins one by one, checking every time if the issue shows up again so that you can understand which plugin is causing that issue

If the issue happens even with the non-WPML plugins disabled:
- leave all the non-WPML plugins deactivated

- switch to a default theme like TwentySeventeen

- try to recreate the issue now

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Another option is for you to create a staging site for us and give us access to it. Then, we will be able to check the issue on the staging site without the risk of breaking your live site.

If you need further help, please share the access details to your staging site with me. I'm enabling a private message for the following reply.

Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/
**IMPORTANT**
- - Please backup the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--

Thanks,
Itamar.

Hi,

The ERR_CONNECTION_REFUSED still persists. Here is what I tried.

1. Changed 'siteurl' and 'home' in the wp_options table. Please see the attached screenshot siteurl.jpg.

2. Configured WP_HOME and WP_SITEURL in the wp-config.php file. Please see the attached screenshot wp-config.jpg.

3. Renamed the /plugins/ folder in case a plugin is causing this problem. Instead, I created a new empty/plugins/ folder.

4. Reloaded my local server.

If you have other advice on making your site work on my local server, please share them with me.

I'm also currently consulting our second-tier supporters about this issue. I'll update you here once I have their reply.

Regards,
Itamar.